Job Description

Job Summary

The Showroom Manager is responsible for driving the business performance of the retail store by managing sales, customer relationships, operations, and team development. This role ensures the store meets its revenue, profitability, and customer satisfaction goals while upholding the brand standards of Malabar Gold & Diamonds

Key Responsibilities

Sales & Business Development

Achieve and exceed monthly and annual sales targets Promote gold purchase schemes and upsell across product categories Analyze sales data and implement strategies to improve performance Forecast footfall and plan resources accordingly
Customer Relationship Management

Ensure exceptional customer service and satisfaction Address customer grievances promptly and professionally Understand customer buying behavior and preferences
Store Operations

Oversee daily operations across sales, marketing, guest relations, and administration Ensure compliance with company policies and SOPs Maintain store ambience and visual merchandising standards
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Inventory & Stock Management

Monitor stock levels and ensure timely replenishment Participate in product selection based on market trends Manage old gold purchases and ensure accurate stock tally Eliminate slow-moving or dead stock through strategic planning
Team Leadership & People Management

Lead, train, and motivate the showroom team Conduct performance reviews and provide constructive feedback Identify high-potential employees and recommend development plans Foster a performance-driven and customer-centric culture
Job Type: Full-time

Pay: ₹500,000.00 - ₹1,000,000.00 per year

Benefits:

Cell phone reimbursement Food provided Health insurance Life insurance Paid sick time Provident Fund
Work Location: In person