Job Description

Job Title

:

Store Manager - Titan World (Franchise Store)

Location

: Bankmore, Dhanbad, Jharkhand, India

Job Summary :-

We are looking for a motivated, experienced, and customer-oriented Store Manager to lead our Titan World franchise store at Bankmore, Dhanbad. The Store Manager will be responsible for the overall operations of the store -- achieving sales targets, ensuring excellent customer experience, managing inventory and staff, and maintaining store standards according to the brand policies of Titan.

Key Responsibilities :-

Oversee the daily operations of the store, ensuring smooth functioning of sales floor, billing, customer service, and store maintenance. Drive store sales and revenue -- set sales targets, monitor performance, analyze sales data/trends, and implement strategies to achieve or exceed targets. Manage inventory: monitor stock levels, coordinate with suppliers/central warehouse / head office for timely replenishment, ensure store is adequately stocked, manage stock rotation and shrinkage prevention. Ensure the store is always well-presented: maintain cleanliness and organization of store, ensure proper visual merchandising and attractive product displays in line with brand standards. Recruit, train, supervise, and motivate store staff (sales associates, cashiers, support staff, etc.). Manage staff scheduling, performance evaluation, and day-to-day guidance. Provide outstanding customer service: handle customer enquiries, offer product information, resolve complaints or issues professionally and promptly, ensuring customer satisfaction and brand loyalty. Manage store finances and administrative tasks: oversee billing, cash/Credit-card/POS operations, maintain records, prepare sales and performance reports, manage controllable costs and store profitability. Coordinate with head office / regional management for marketing, promotions, brand campaigns, new launches, offers, and compliance with company policies.

Required Qualifications & Skills :-

Proven experience in retail store management -- ideally 3-5 years (or more) in a fashion/lifestyle/watches / jewellery retail environment. (Apna) Strong leadership and team-management skills; ability to recruit, train, and motivate staff; good people management and interpersonal skills. (Indeed) Excellent communication skills (Hindi and English preferred), with a customer-first mindset and strong orientation toward service. (Indeed) Good understanding of retail operations, inventory management, visual merchandising, billing/POS systems, store administration, and sales-driven environment. (iimjobs.com) Ability to analyse sales data and make informed business decisions -- target setting, sales forecasting, cost control, and profitability management. (Indeed) Flexibility to work during weekends / holidays / festival periods / extended hours, as retail store demands. (iimjobs.com)

Desired / Preferred Attributes ;-

Experience in premium retail / jewellery / watches / accessories business (similar to Titan) will be a plus. Good presentation sense and understanding of visual merchandising, brand aesthetics, product display, etc. Customer-centric attitude and ability to build long-term customer relationships -- repeat business, loyalty. Local or regional knowledge -- understanding of Dhanbad / Jharkhand market, customer preferences, festival/season trends.

What We Offer (or What Candidate Should Expect)

Opportunity to manage a premium retail store under a reputed brand (Titan) -- with responsibility and autonomy Opportunity for growth based on store performance, staff management, and leadership capabilities Incentives/Bonuses linked to achieving sales and profitability targets (depending on franchise / company policy)
Job Types: Full-time, Permanent

Benefits:

Health insurance Paid sick time Provident Fund
Work Location: In person