Job Description

Job Title: Jewellery Showroom Head

Location:

Karnataka

Reports To:

National Sales Head

Job Summary

The Jewellery Showroom Head is responsible for the overall management, operations, sales performance, and customer experience of the showroom. This role ensures smooth day-to-day functioning, achievement of sales targets, staff supervision, inventory control, and maintaining brand standards while delivering exceptional customer service.

Key Responsibilities

Sales & Revenue Management

Drive showroom sales and achieve monthly and annual revenue targets Develop and implement sales strategies, promotions, and customer engagement initiatives Monitor sales performance, conversions, and average ticket size Build and maintain strong relationships with high-value and repeat customers

Customer Experience

Ensure superior customer service and personalized buying experience Handle customer complaints, escalations, and after-sales issues professionally Maintain showroom ambiance, display standards, and visual merchandising

Team Leadership & HR Management

Lead, train, and motivate showroom staff including sales executives and support staff Schedule staff shifts and ensure optimal manpower deployment Conduct performance evaluations and recommend incentives or corrective actions Foster a positive, ethical, and performance-driven work culture

Inventory & Operations

Oversee inventory management, stock accuracy, and reconciliation Ensure proper handling of high-value jewellery and adherence to security protocols Coordinate with back office for billing, certifications, and documentation Manage daily cash, banking, and compliance with internal controls

Compliance & Risk Management

Ensure compliance with company policies, legal regulations, and hallmarking standards Maintain records related to audits, insurance, and statutory requirements Prevent shrinkage, pilferage, and operational risks

Reporting & Administration

Prepare daily, weekly, and monthly sales and operational reports Analyze market trends, customer feedback, and competitor activity Provide insights and recommendations to management for business growth

Qualifications & Skills

Bachelor's degree in Business, Retail Management, or related field (preferred) 5-10 years of experience in jewellery retail, with at least 2-3 years in a leadership role Strong knowledge of gold, diamond, gemstones, and jewellery valuation Excellent leadership, communication, and negotiation skills High integrity, attention to detail, and customer-centric approach

Key Competencies

Sales leadership & customer relationship management Team building and motivation Operational excellence & inventory control Problem-solving and decision-making Strong ethical standards

Work Environment

Full-time, showroom-based role Require working on weekends, festivals, and peak sales periods
Job Types: Full-time, Permanent

Pay: ₹364,145.46 - ₹1,669,779.99 per year

Benefits:

Health insurance Life insurance Provident Fund
Ability to commute/relocate:

Bangalore, Karnataka: Reliably commute or planning to relocate before starting work (Required)
Education:

Bachelor's (Required)
Experience:

Jewelry sales: 10 years (Required)
Language:

KANNADA (Required) ENGLISH (Required) HINDI (Required) MALAYALAM (Required)
Work Location: In person