Support manager-showroom by providing relevant data related to competitors & to make decisions to increase customer walk-ins to the showroom.
Maintain in-depth knowledge about the brands, materials, product features, finishes and pricing.
Ensure a seamless experience for customers visiting the showroom.
Responsible for managing the day-to-day operations of the experience center
Record & Maintain data base of customer visiting showroom.
Develop and maintain fruitful relationship with potential B2B & B2C customers visiting the showroom for future references.
Responsible for providing a brief description about the company and the brands under the company to the customers visiting the experience center.
Responsible for showing the models displayed in the showroom and recommend products to customers by identifying their needs & requirements.
Proper follow-up of potential hot & warm prospects.
Ensure customers are provided with refreshments.
Collect joinery details from customer.
Sending product brochures & pictures of the work completed sites with the customer either through mail or WhatsApp.
Coordinate with sales coordinator & arranging site supervisors for taking site measurement.
Coordinate with quotation team & make revisions in the quote as per customer requirements
Coordinate with quoting team, submit quotations, follow-up, and negotiation processes to ensure effective sales conversions
Get approval from GM for discount.
Get signature from customer in the project confirmation report.
Get final approval from customer on hardware & color.
Intimation to the quotation team to pass the quotation to design team to prepare cutting list, once advance payment + GST or customer confirmation obtains whichever is later.
Coordinate with sales coordinator & ensure that all the client requirements are met in production.
Coordinate with project team to know the status of the production.
Follow-up with project team for timely delivery.
Follow-up with customer & collect remaining 40% amount prior to installation.
Intimation given to project team for starting installation once remaining amount receives.
To be vigilant & updated about competitors, their new product launches & price revisions.
Convey terms & conditions & get customer acceptance on it.
Visit client site or meet architects in rare cases.
Provide seamless customer support through phone, e-mail or social media.
Make multiple calls to potential clients for closing the sale.
General
Develop and implement strategies to achieve or exceed monthly targets.
Participate in trade shows and other events to promote the experience center and generate leads.
Participate in daily/weekly departmental meetings & reviews.
Adhere to organization's SOP and policies.
Maintain High level of professional etiquette and upkeep Goodwill of Dorfen Global.
Submit leave request to HR manager
Record Management
Prepare monthly forecast report & submit to GM.
Prepare daily activity report & submit to concern authorities.
Education: Any Degree
Age 25+
Gender
: Female
Experience
At least 5 years in sales role in furniture, Kitchen / wardrobe/ interior retail industry.
Other Skills
Active listening
Communication Skills
Excellent selling skills.
Good Interpersonal skills.
Demonstration and Objection Handling
Negotiation Skills
Product Knowledge
Time Management
Ability to build rapport with customer
Customer Need Analyzing
Job Type: Full-time
Work Location: In person
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