Miracle Hub Client is hiring a proactive and detail-oriented
D2C Ecommerce Executive
to manage Shopify-based direct-to-consumer website operations. This role covers end-to-end ecommerce functions including order processing, payment verification, customer support, courier coordination, and digital ad billing. You will act as a vital operations bridge between customers, payments, shipping, and internal teams.
Key Responsibilities
Website Operations (Shopify):
Manage product listing, pricing, and content updates
Process custom & regular orders, and update status in internal systems
Maintain and update homepage, banners, and basic layout
Order & Payment Handling:
Reconcile Razorpay payments with Shopify orders
Monitor order/payment alerts from Shopify and Razorpay
Manage customized order IT billing and maintain order accuracy
Customer Interaction & Support:
Communicate with customers via WhatsApp and Instagram for queries & complaints
Document feedback and specific requests
Logistics & Fulfillment:
Create shipping labels and coordinate handovers with DTDC, Tirupati, etc.
Manage Shiprocket tracking and ensure on-time dispatch
Keep OMS records updated
Digital Ads & Finance Coordination:
Liaise with Ads team on Facebook & Google Ads issues
Track courier and ads billing transactions
Required Skills
Shopify Admin Panel handling
Razorpay & Shiprocket familiarity
Strong Excel & Google Sheets skills
Customer communication via social platforms
Detail-oriented and multitasking ability
Basic knowledge of OMS and courier operations
Qualifications
1-2 years in E-commerce (preferably D2C)
Experience with Shopify + Razorpay + Shiprocket
Job Types: Full-time, Permanent
Pay: ?25,000.00 - ?30,000.00 per month
Benefits:
Cell phone reimbursement
Health insurance
Provident Fund
Schedule:
Day shift
Supplemental Pay:
Performance bonus
Yearly bonus
Work Location: In person
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