Job Description

TCS is Hiring for Shipping Agent-Doer

Deliver Superior Customer Experience

+ Ensure each document is handled within the agreed timeline
+ Ensure each document is handled with care with zero defects and achieves the require quality level
+ Meet vessel cut off's and other deadlines
+ Understand the processes by country/Account and deliver expectations
+ To meet and exceed Productivity targets.
+ Correspondence with customers for any queries, clarifications and amendments
+ Providing accurate, detailed and complete information "the first time and every time" o Communicate with internal and external customers constructively and in the most professional manner, thereby instilling confidence in the customers
+ To be able to identify gaps and work with team leader to improve processes and enable efficiency gains Meets/Exceed Customer Satisfaction Survey Targets
+ Flexible to work in shifts.

New Migrations/Organization Changes

+ Work closely with Team Leaders to ensure process migrations/ organization changes are properly executed.
+ Ensure successful implementation of migrations / changes as per plan / guidelines/frameworks provided.
+ degree /Diploma in Exports/Imports Management.
+ Meet/Exceed new migration targets/expectations.
+ Continuous improvement and low cost provider.
+ Identify areas for improvement in service delivery ( data quality / productivity / customer requirements).
+ Proactive analysis of operational steps to identify waste with supporting data and benefits.
+ Implements signed off changes assisting in actual benefits.
+ 2 years of experience in Shipping, Logistics ,freight forwarding documentation.

Location

Mumbai

Job Function

BUSINESS PROCESS SERVICES

Role

Executive

Job Id

390388

Desired Skills

Travelportal
Desired Candidate Profile

Qualifications

: BACHELOR OF COMMERCE