Job Description

TCS is Hiring for Shipping Agent-Doer

Deliver Superior Customer Experience

Ensure each document is handled within the agreed timeline Ensure each document is handled with care with zero defects and achieves the require quality level Meet vessel cut off's and other deadlines Understand the processes by country/Account and deliver expectations To meet and exceed Productivity targets. Correspondence with customers for any queries, clarifications and amendments Providing accurate, detailed and complete information "the first time and every time" o Communicate with internal and external customers constructively and in the most professional manner, thereby instilling confidence in the customers To be able to identify gaps and work with team leader to improve processes and enable efficiency gains Meets/Exceed Customer Satisfaction Survey Targets Flexible to work in shifts.

New Migrations/Organization Changes

Work closely with Team Leaders to ensure process migrations/ organization changes are properly executed Ensure successful implementation of migrations / changes as per plan / guidelines/frameworks provided degree /Diploma in Exports/Imports Management Meet/Exceed new migration targets/expectations Continuous improvement and low cost provider Identify areas for improvement in service delivery ( data quality / productivity / customer requirements) Proactive analysis of operational steps to identify waste with supporting data and benefits Implements signed off changes assisting in actual benefits 2 years of experience in Shipping, Logistics ,freight forwarding documentation

Location

Pune

Job Function

BUSINESS PROCESS SERVICES

Role

Executive

Job Id

390389

Desired Skills

Travelportal
Desired Candidate Profile

Qualifications

: BACHELOR OF COMMERCE