Job Description

We are looking for a Shift Supervisor to manage daily operations, lead the team, and ensure great customer experience. You will work closely with the team to maintain quality, service, and smooth workflow.

Key Responsibilities:

1. Shift Operations Management

Oversee daily operations during the shift to ensure smooth service and adherence to brand standards. Monitor food preparation, pizza quality, and service speed. Ensure proper opening and closing procedures are followed.

2. Staff Supervision & Training

Allocate tasks and responsibilities to team members based on the shift plan. Motivate and guide team members to deliver excellent customer service. Support the RM in training new staff on SOPs, hygiene, and safety.

3. Customer Experience

Handle guest queries and complaints promptly and professionally. Ensure dining area cleanliness, hygiene, and a welcoming environment. Promote upselling and ensure guests have a great experience.

4. Inventory & Cash Handling

Monitor inventory usage during the shift and report shortages to RM. Ensure proper stock rotation and minimal wastage. Handle cash and POS operations accurately at shift start/end.

5. Compliance & Safety

Enforce hygiene, food safety, and company policies. Ensure staff follow proper grooming and safety procedures. Report any maintenance issues to RM promptly.
Job Type: Full-time

Pay: ₹21,000.00 - ₹25,000.00 per month

Work Location: In person