Manque Global Services Pvt. Ltd. delivers world-class airport passenger assistance. We operate 24/7 across multiple Indian cities, committed to ensuring smooth, safe, and stress-free travel experiences for our guests. Our mission centers on safety, customer satisfaction, and operational excellence, supported by continuous staff training and a values-driven culture.
Key Responsibilities
Supervise and coordinate activities of frontline staff during shifts.
Allocate tasks, manage schedules, and ensure optimal resource utilization.
Monitor service delivery across key areas of airport passenger assistance.
Ensure compliance with operational standards, safety protocols, and customer service guidelines.
Handle escalations and resolve customer queries in a timely, professional manner.
Conduct shift briefing, handovers, maintain accurate logs, and report incidents/issues to the Ops Mgr.
Support team training and motivate staff to achieve performance targets.
Uphold MGS values of integrity, customer-first service, and operational excellence.
Required Qualifications & Skills
Graduate in any discipline (Aviation, Hospitality/Management preferred).
2-4 years of supervisory experience in operations, hospitality, travel, or service industry.
Strong people management and problem-solving skills.
Excellent communication and customer-handling abilities.
Ability to work under pressure in a fast-paced, 24/7 operational environment.
Willingness to work in rotational shifts, weekends, and holidays.
Basic proficiency in MS Office and familiarity with operational reporting tools.
Why Join MGS?
Be part of India's premier airport services company.
Opportunity to grow into senior operational leadership roles.
Exposure to multi-location, multi-service operations.
A supportive, inclusive, and values-driven workplace.
Job Type: Full-time
Pay: ₹30,000.00 - ₹35,000.00 per month
Benefits:
Cell phone reimbursement
Commuter assistance
Health insurance
Leave encashment
Life insurance
Paid sick time
Provident Fund
Ability to commute/relocate:
Bangalore International Airport, Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Required)
Education:
Diploma (Preferred)
Experience:
Team management: 3 years (Required)
Shift availability:
Day Shift (Preferred)
Night Shift (Preferred)
Overnight Shift (Preferred)
Work Location: In person
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