Job Description

To ensure implementation of all process (Operational and Non-operational) and strategies in line with customer / organization business requirement. Evaluate KPIs (As per contact). review of process performance & strategy progress. Action plans areas for improvement and monitoring customer complaint resolution to focus on enhancing customer satisfaction. Evaluate service levels, Review processes and procedures, identify areas for improvement, establish, and execute action plans. Assign, monitor & review of individual performance as per KRA & Develop plan for performance improvement. Interface with customer and company to ensure smooth operations. Ensure safety of men and material and strict adherence to safety norms. Self-Driven to make Operational improvements to Match Customer Expectation. Warehouse-inbound and outbound process knowledge Team handling and work distribution as per workload. Ensure that the FIFO and FEFO system are being followed during the operations. Time & motion study. Internal audit - Process audit, Process gap identification, RCA, CAPA, result monitoring. 100% real time of compliance TVS scores.

* Achieve C2 % as per the PAC.