Job Description

Job Title: Shift Manager

Key Responsibilities:

Team Supervision:

Manage, train, and motivate staff members during shifts. Provide guidance to servers, kitchen staff, and other team members. Delegate tasks and monitor staff performance to ensure efficiency and high service standards. Ensure proper staffing levels and assist with scheduling.

Customer Service:

Ensure excellent customer service by handling customer complaints, inquiries, and requests promptly and professionally. Maintain a welcoming, clean, and safe environment for customers. Monitor customer satisfaction and address concerns in real time to ensure a positive experience.

Operations Management:

Oversee day-to-day operations, including food preparation, service quality, and cleanliness of the cafe. Ensure that ice cream production, storage, and presentation meet company standards. Maintain inventory of supplies (ice cream, cones, toppings, etc.) and ensure stock is replenished when needed. Ensure that health, safety, and sanitation protocols are followed.

Financial Accountability:

Handle cash registers, process transactions, and balance cash drawers. Oversee daily sales and ensure accurate reporting of financial transactions. Help track sales performance and implement strategies to meet sales targets.

Training and Development:

Train new employees on procedures, customer service standards, and safety protocols. Provide ongoing feedback to team members for performance improvement. Foster a positive and cooperative team environment.

Problem-Solving and Decision-Making:

Address operational challenges that arise during shifts (e.g., equipment malfunctions, staffing issues, customer complaints). Make decisions to ensure the smooth functioning of the cafe. Handle emergency situations effectively and escalate issues when necessary.

Compliance and Reporting:

Ensure compliance with local health regulations and company policies. Submit shift reports on staff performance, inventory usage, sales figures, and any issues that need addressing.

Skills and Qualifications:

Experience:

Prior experience in customer service, team leadership, or food service is preferred.

Leadership Skills:

Ability to lead a team, provide clear direction, and motivate staff.

Communication:

Strong verbal communication skills for interacting with customers and staff.

Problem-Solving:

Quick decision-making skills in a fast-paced environment.

Customer Focus:

Strong dedication to delivering excellent customer service.

Organization:

Ability to manage time and multiple tasks effectively.

Physical Stamina:

Ability to stand for long periods, lift moderate weights (e.g., supplies), and maintain energy in a busy setting.

Work Environment:

Fast-paced, customer-facing environment. May require working evenings, weekends, or holidays based on the cafe's schedule.
Job Types: Full-time, Permanent

Work Location: In person