Job Description

APM Terminals
Job Title: Shift Incharge - Cold Storage
Location: Mehsana
Position Summary:
The Shift Incharge will act as the second in line to the Warehouse Manager and is responsible for ensuring efficient and seamless operations across all shifts in the cold storage facility. The role demands hands-on involvement in temperature-sensitive products, inventory management, compliance, customer service, and overall warehouse administration . The ideal candidate will be proactive, analytical, process-driven, and committed to safety and quality standards.
Key Responsibilities:
Operations & Inventory Management:

• Efficient handling of temperature-sensitive (Frozen & Chilled) products while ensuring product integrity at all times.

• Monitor and control temperature parameters during all inward and outward product movements to ensure compliance with food safety norms.

• Oversee the complete management of the warehouse operations - including inventory outflow, stock verification, and ensuring zero variance.

• Implement processes and systems that enhance productivity and operational efficiency.

• Analyze data to monitor operations, identify gaps, and implement corrective actions for continuous improvement.

• Plan and execute clear macro and micro workloads at the start of each shift, considering attendance, volume, and special requirements.

• Ensure proper replenishment, cycle counts, and bin auditing for seamless operations.

• Manage distribution operations ensuring accurate stock levels and efficient dispatches.

• Lead the handling of facility infrastructure, office equipment, fixed assets, and ensure optimal allocation of resources including Material Handling Equipment (MHE).

Customer Engagement & Compliance:

• Discuss and implement Customer Service Level Agreements (SLAs) and ensure high levels of communication as the single point of contact for all operations-related queries.

• Provide timely solutions and costings based on customer requirements across industry segments.

• Attend and implement outcomes of Service Performance Reviews with customers.

• Ensure adherence to customs and legal requirements for warehousing.

• Maintain zero complaints from customers, customs, or government authorities.

• Conduct periodical audits and submit reports with corrective actions and timelines to management.

• Ensure all customer agreements are strictly adhered to, with deviations permitted only through authorized approvals.

Safety & Compliance:

• Follow the highest safety standards without compromise, promoting a culture of safety throughout the shift.

• Support and observe all safety initiatives and strictly implement corrective and preventive actions.

• Handle housekeeping, waste disposal, and coordination with HSSE, Commercial, and Legal teams.

• Ensure all statutory regulations are followed, and audits are conducted with documented action plans.

Financial & Strategic Management:

• Monitor and calculate both Capex and Opex costs, optimizing resources and utilization.

• Benchmark productivity and streamline operations for efficient asset usage.

• Participate in budgeting, operational planning, and strategic initiatives for warehouse management.

Team Leadership & Training:

• Act as the second line of leadership under the Warehouse Manager, leading teams during shifts and ensuring smooth handovers.

• Mentor team members, facilitate training on systems, SOPs, and operational requirements.

• Ensure SOPs are updated and revised as per management directives.

Qualifications:

• Graduate (B.E / B.Tech preferred) in any discipline.

• Minimum 5-7 years' experience in warehouse operations management, preferably in cold storage, FMCG, or logistics sectors.

• Strong knowledge of WMS systems, GWP standards, inventory management, stock reconciliation, and food safety protocols.

• Hands-on experience with Excel, reporting tools, and warehouse systems.

• Excellent communication, problem-solving, and interpersonal skills.

• Ability to delegate effectively and manage operations with a result-oriented approach.

• Analytical mindset with a focus on data-driven decisions and continuous improvement.

• Proven ability to lead teams, plan workflows, and optimize capacity utilization

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
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