Job Description

Job Title: SharePoint Operations Analyst Location: Pune
About Barclays Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations and functional services across the Group.
Risk and Control Objective Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards.
Working Flexibly We're committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognises and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers' and clients' needs. Whether you have family commitments or you're a carer, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life. If you would like some flexibility then please discuss this with the hiring manager.

• SharePoint Operations Analyst
• Covered in Key accountability

What will you be doing?

• The role holder has been successful in securing a new role outside of Barclays starting on the 16th October 2022. The role holder is responsible for acting as a key member within the team to deliver against Sharepoint Online and Power Platform operational objectives, ensuring users are supported with any Security , Governance, SME support and incident resolution. SharePoint teams responsibilities include Security monitoring, cloud platform issue resolution, power platform governance monitoring. SharePoint and Power Platform are both high dependency technologies that requires fast and active resolutions to ensure that users have minimal down time from being able to do their BAU activities / have access to bank critical tools and processes. Ensuring that we have enough resources is imperative to cover this support model and to meet / exceed IPC objectives thus allowing operations to run smoothly within the bank. Why does this role need to exist? To manage and support the individual products that fall under the Sharepoint Operations Cloud space; Key serviced provided by this team include Secure Build Monitoring, Platform Monitoring, Platform Governance processes, SME advice to user base, Request and JML process exception processing. Having enough resources directly impacts the service we can offer our end users, not enough resources will mean more down time for users that will not be able to perform their BAU role, due to reliance on our support model. How does hiring this resource align to Business Strategy and ultimately help the Barclays shareholder? The role holder is accountable to drive improvements and services for end users to ensure that colleagues down time is kept to a minimum and improving the estate offering overall. Ensuring that we maintain a stable environment is important as both products have such high usage - these two products are rescat 1 services - with over 100,000 active users and 15,000 SharePoint sites. Why can the role not be absorbed by existing headcount? This is a full time role in an already small team. The role holder is accountable for day-to-day management of support tickets and ensuring key platforms are maintained within governance. It is also important we maintain a geographical spread of resource across our key locations, in this case India (Pune). Is this role project funded? No, W&C Run resource What would be the impact/risk of not approving? Failure to replace this role will result in overloading the already busy remaining colleagues. This will result in not having enough colleagues to support the applications (breached IPC & SLA scores) meaning users will have longer 'down time' before they can continue doing their BAU work. It will also lead to initiatives on new technology being deprioritised that are aiming at reducing incident loads (meaning we will end up with more issues that require additional resources at a future date to handle). Extensions/backfills - backfill

What we're looking for:

• Graduation

Skills that will help you in the role:

• Sharepoint Online and Power Platform operational objectives, ensuring users are supported with any Security , Governance, SME support and incident resolution. SharePoint teams responsibilities include Security monitoring, cloud platform issue resolution, power platform governance monitoring

Where will you be working? Pune Be More at Barclays At Barclays, each day is about being more - as a professional, and as a person. 'Be More @ Barclays' represents our core promise to all current and future employees. It's the characteristic that we want to be associated with as an employer, and at the heart of every employee experience. We empower our colleagues to Be More Globally Connected, working on international projects that improve the way millions of customers handle their finances. Be More Inspired by working alongside the most talented people in the industry, and delivering imaginative new solutions that are redefining the future of finance. Be More Impactful by having the opportunity to work on cutting-edge projects, and Be More Valued for who you are. Interested and want to know more about Barclays? Visit home.barclays/who-we-are/ for more details. Our Values Purpose, Values and Mindset
We deploy finance responsibly to support people and businesses, acting with empathy and integrity, championing innovation and sustainability, for the common good and the long term. Our values underpin everything we do: Respect, Integrity, Service, Excellence and Stewardship.
Respect We harness the power of diversity and inclusion in our business, trust those we work with, and value everyone's contribution. Integrity We operate with honesty, transparency and fairness in all we do. Service We act with empathy and humility, putting the people and businesses we serve at the centre of what we do. Excellence We champion innovation, and use our energy, expertise and resources to make a positive difference. Stewardship We prize sustainability, and are passionate about leaving things better than we found them. Our Mindset shapes how we take action, living by our Values, driven by our Purpose, always with our customers and clients at the heart of what we do; our Mindset is to Empower, Challenge and Drive.
Empower Trust and support each other to deliver. Make decisions with those closest to the topic. Include diverse perspectives. Celebrate success and learn from failure. Challenge Question whether things can be done better. Use insights based on data to inform decisions. Be curious about how we can adapt and improve. Speak up and be open to alternative viewpoints. Drive Focus on outcomes. Deliver with pace. Be passionate and ambitious about what we do. Take personal responsibility. Actively build collaborative relationships to get things done. Our Diversity We aim to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to our vision and goals. Our Benefits Our customers are unique. The same goes for our colleagues. That's why at Barclays we offer a range of benefits, allowing every colleague to choose the best options for their personal circumstances. These include a competitive salary and pension, health care and all the tools, technology and support to help you become the very best you can be. We are proud of our flexible working options for colleagues. If you have a need for flexibility, then please discuss this with us.