Job Description

ROLES & RESPONSIBILITIES

Job Role: SharePoint Helpdesk & Admin Support | 3 - 6 years

Key accountability:

SharePoint Helpdesk & Admin Support

o SharePoint 1st Level Support


o Support & coordinate all SharePoint questions from customer's users


o Resolve helpdesk tickets


o Manage workflow user assignments and apply approval responsibility changes


o Collaborate with Sr. SharePoint Admin, Microsoft Support & external vendors to fix issues

SharePoint Site Admin

o Manage user facing IT SharePoint site, keep contents updated


o Manage all site permissions, resolve conflicts, update permissions as requested by customers


o Collaborate with Cybersecurity, providing reports and assist with questions regarding access permissions


o Assist Sr. SharePoint Admin with testing and applying monthly patches (application, security)


o Perform & report monthly page response time analysis and work with IT Team to resolve performance delays


o Submit SharePoint related change requests and participate in CAB review meetings

SharePoint Training

o Premier contact point for customer site admins


o Guide & train SSI site admins on content management and site security


o Plan, setup and conduct SharePoint training for end users

Project Management

o Manage SharePoint related projects


o Analyze business requirements, create specifications for solutions


o Communicate with internal customers and external vendors


o Setup meetings, drive schedules, SIT &UAT, create documentation & trainings


o Report progress to Sr. SharePoint Admin, IT Team Management, Customer Management

Qualification:

Bachelor's degree required in computer science, software engineering. Excellent communication, interpersonal, problem solving skills required.


EXPERIENCE


3-4.5 Years
SKILLS


Primary Skill: SharePoint Development
Sub Skill(s): SharePoint Development
Additional Skill(s): MS SharePoint, SharePoint Administrator
ABOUT THE COMPANY


Infogain is a human-centered digital platform and software engineering company based out of Silicon Valley. We engineer business outcomes for Fortune 500 companies and digital natives in the technology, healthcare, insurance, travel, telecom, and retail & CPG industries using technologies such as cloud, microservices, automation, IoT, and artificial intelligence. We accelerate experience-led transformation in the delivery of digital platforms. Infogain is also a Microsoft (NASDAQ: MSFT) Gold Partner and Azure Expert Managed Services Provider (MSP).



Infogain, an Apax Funds portfolio company, has offices in California, Washington, Texas, the UK, the UAE, and Singapore, with delivery centers in Seattle, Houston, Austin, Krakow, Noida, Gurgaon, Mumbai, Pune, and Bengaluru.