Job Description

Company Profile :Shankar Packagings Limited is FIBC manufacturing company. It is one of the largest and most respected companies in India's private sector. More than 2 decades of a strong, customer-focused approach and the continuous quest for world-class quality have enabled it to attain and sustain leadership in all its business. SPL has an international presence, with a global spread of offices. A thrust on international business has seen overseas earnings grow significantly. It continues to grow its global footprint, with offices and manufacturing facilities in multiple countries.The company's businesses are supported by a wide marketing and distribution network and have established a reputation for strong customer support.SPL believes that progress must be achieved in harmony with the environment. A commitment to community welfare and environmental protection are an integral part of the corporate vision.For further information, kindly click on the link: www.shankarpack.com :New account building and customer relationship management:a) Segregate the target as per the International Market territoriesb) Net search - identify prospects - Maintain the database of the new companies contacted by the Executive International marketing and mail them the company introduction letter. If possible, talk to the prospect on phone.c) Do the pricing inquiry calculationsd) Decide the specification for the new productse) Prepare the daily order sheet, Container Update sheet, weekly planning, average realization, dispatch report, Payment updating sheet, forward booking sheet submit it to finance departmentCustomer Relationship (International) :a) Touch base with existing clients on regular basisb) Hosting client visits to SPL on regular intervals, entertain them, keep the rapport liveSales & Internal coordination: Achieve the sales targeta) Maintain order flow as per pre-approved price list - book orders on discounted price on prior approvalb) Coordinate internally with various departments to meet customer delivery schedulesc) Work out cost for new products, get management approvalCollection:a) Receive the outstanding amount report from accounts department, arrange for follow ups, if need be personal visit/s, ensure zero bad debtsb) Achieve the collection target on monthly basisAttend Customer complaints:a) Acknowledge the complaint in 24 hours to the customerb) Conduct root cause analysis of the complaint within 48 hours in coordination with QC Departmentc) Respond the client back, ensure that the customer is attended and kept in good spiritPreeti Aya | HR  (ref:updazz.com)