Services Sales Specialist

Year    KA, IN, India

Job Description

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world.


This Position reports to:


Service Project Management Manager

Your role and responsibilities:




In this role, you will have the opportunity to support and oversee the

Order-to-Cash (O2C) lifecycle

in collaboration with the Service Sales Manager and/or Service Manager. Each day, you will focus on preparing accurate quotations, ensuring timely coordination with internal teams (Engineering, SCM, and Finance), and converting opportunities into profitable service orders. You will also play a key role in managing customer expectations, ensuring transactional efficiency, and enhancing Installed Base (IB) coverage by offering ABB's full portfolio of service solutions.


This role contributes to the

Process Automation

in

Process Industries

in the

India Region

.

You will be mainly accountable for:



Preparing and issuing

commercial and technical quotations

based on customer inquiries, ensuring alignment with ABB's pricing, margin, and delivery guidelines. Managing the

Order-to-Cash (O2C) process

, including coordination with Engineering, SCM, and Finance/Collection teams for seamless execution. Utilizing the Installed Base (IB) database to identify and develop service opportunities and enhance conversion through structured proposals. Ensuring the

end-to-end sales workflow

, from lead registration to proposal submission, order follow-up, and invoicing support. Supporting customer visits and internal reviews by providing up-to-date status on quotation pipeline, proposal success rates, and customer feedback.

Qualifications for the role:



You enjoy working with

service sales and commercial operations

in sectors like

Cement, Metals, Mining, and Steel

. You have

5 to 8 years of experience

with exposure to

Drives, Motors, or Industrial Automation systems

, particularly in customer-facing roles. You have solid experience in

quotation preparation

, commercial proposal drafting, and

cross-functional coordination

with internal teams. You have a solid understanding of

O2C processes in Process Industries

and practical experience with tools like

SAP MM

and

CRM platforms

. You have demonstrated strengths in

customer relationship management

, documentation, and transactional follow-through. You hold a

Diploma or Engineering Degree

in Electrical, Electronics, or Instrumentation. You are fluent in

English

, both written and verbal, and comfortable communicating with internal and external stakeholders.

More about us:




Process Industries division delivers complete electrification and automation solutions, industry-specific products and lifecycle services across industries. Engineering and delivering automation solutions from device to monitoring and control make our customers get more out of their investment; digitalization solutions including collaborative operations and augmented reality help improve plant and enterprise productivity, reduce maintenance and energy costs. Our engineering, project management, services and solutions portfolio covers a wide range of industries - Mining, Pulp & Paper, Metals, Aluminum and Cement, Data centers and Food and Beverage



We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe.

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Job Detail

  • Job Id
    JD3805212
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    KA, IN, India
  • Education
    Not mentioned
  • Experience
    Year