Job Description

Join OneAdvanced:

We're looking for a Workflow Builder to help create, configure, and optimise service workflows using Rocketlane. You'll support the delivery of digital onboarding, enablement, and service management workflows, ensuring they align with customer outcomes and future operating model design.
This is a hands-on, build-focused role, perfect for someone who enjoys structure, learning new tools, and helping turn ideas into usable, outcome-driven workflows.
What You Will Do:
Build and maintain workflows, playbooks, and automation sequences within

Rocketlane

. Work with

Workflow Architects

to translate designs into functional, tested workflows. Support the creation of reusable workflow templates and components for scale. Help document and manage workflow configuration, including logic, triggers, and dependencies. Participate in testing and user acceptance with internal teams and SMEs. Support the rollout of new workflows, including user onboarding and basic troubleshooting. Identify opportunities for simplification, automation, or reusability across workflows. Collaborate with Product, Service Ops, and Customer teams to refine and improve workflow performance.

#LI-MP1
What You Will Have:
Some experience in workflow configuration, process mapping, or digital operations. Interest in service delivery, onboarding, or project management tooling (Rocketlane, Asana, Jira, ServiceNow, etc.). A structured and detail-oriented mindset, able to follow build logic and design flows accurately. Eagerness to learn about

AI-powered workflows

, automation, and customer experience improvement. Comfortable working in cross-functional teams, supporting architects and delivery leads. Passion for simplification, making things work better, faster, and with less friction.

What We Do For You:

Wellbeing focused

- Our people are our greatest assets, and ensuring everyone feels their best self to come to work is integral.

Annual Leave

- 20 days of annual leave, plus public holidays

Employee Assistance Programme

- Free advice, support, and confidential counselling available 24/7.

Personal Growth

- Regardless of where you are at in your career, we're committed to enabling your growth personally and professionally +

Development Programmes

- From Future Managers to Leadership Training, our development programmes help you get where you need to go
+

Online Learning Platform: SkillsHub!

- Learning at your fingertips, anytime from anywhere. You can access our online library with relevant content for your career growth.

Life Insurance

- 3x annual salary

Personal Accident Insurance

- providing cover in the event of serious injury/illness.

Performance Bonus

- Our Group-wide bonus scheme enables you to reap the rewards of your success

Who We Are:

OneAdvanced is one of the UK's largest providers of business software and services serving 20,000+ global customers with an annual turnover of 330M+. We manage 1.5 million 111 calls per month, support over 2 million Further Education learners across the UK, handle over 10 million wills, and so much more. Our mission is to

power the world of work

and, as you can see, our software underpins some of the UK's most critical sectors.

We invest in our brilliant people. They are at the heart of our success as we strive to be a diverse, inclusive and engaging place to work that not only powers the world of work, but empowers the growth, ambitions and talent of our people.

To learn more about working at OneAdvanced please click here