Job Description

JOB Description:

Responsibilities

Primary Focus: Service Mapping

Design and maintain ServiceNow Service Maps to accurately represent business services and their dependencies. Collaborate with application owners and infrastructure teams to define service boundaries and critical components. Continuously refine service maps to reflect changes in the environment and improve accuracy. Troubleshoot mapping issues and optimize discovery logic for performance and reliability. Leverage discovery patterns and probes to enhance service visibility and automation.

Discovery

Create and maintain discovery patterns to identify and collect data from various IT devices and systems. Define scan schedules for different types of devices and systems. Review and validate discovered data to ensure accuracy and consistency. Identify and address data discrepancies between the CMDB and live systems. Implement data cleansing processes to remove duplicate or irrelevant information. Investigate and resolve discovery errors or failures. Analyze discovery logs to identify potential issues. Provide technical support to users regarding discovery processes and data. Integrate with third-party tools to pull in additional asset data. Regularly review and update the CMDB to reflect changes in the IT infrastructure. Identify and address orphaned or outdated CIs within the CMDB. Focuses on data quality within the CMDB, including data validation, cleansing, and ensuring accurate relationships between CIs. Designs the overall discovery strategy, including integrations with other systems and best practices for data management. Strong understanding of IT infrastructure and network protocols Knowledge of ServiceNow platform and CMDB concepts Experience with scripting languages (e.g., JavaScript) for customizing discovery patterns Data analysis skills to identify trends and anomalies in discovery data

CMDB Management:

Design, implement, and maintain the Configuration Management Database (CMDB). Ensure accurate configuration item (CI) relationships and dependencies within the CMDB. Develop CMDB data governance policies, standards, and best practices. Monitor and improve data accuracy, completeness, and consistency. Work with stakeholders to define CMDB attributes, classifications, and CI lifecycles.

Problem-solving and troubleshooting abilities to resolve discovery issues

REQUIRED QUALIFICATIONS:

CMDB Certification Bachelor's degree in computer science, engineering, business, or comparable studies 5+ years overall industry experience in ServiceNow development with a focus on ITOM Excellent documentation and communication skills and strong attention to detail required. Good knowledge on Linux, Unix, and Windows operating systems. Understanding of network topologies and hardware
Knowledge of load balancers (F5, ngnix) and firewalls