Job Description

Role Overview




We are seeking Technical Product Managers (TPMs) to support the Success Project. These roles are designed to


complement the work of existing TPMs -- enabling faster product planning, execution, and delivery. While the


existing TPMs focus on strategy, roadmap alignment, and stakeholder engagement, the contract TPMs will provide


hands-on support in solutioning, requirements management, execution tracking, and hypercare stabilization.




Key Responsibilities
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Platform Solutioning & Support


o Perform L1 and L2 solutioning on the ServiceNow platform.


o Collaborate with architects and designers to refine requirements and validate feasibility.
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Requirements & Story Management


o Break down PRDs into detailed user stories.


o Manage backlog, maintain story hygiene, and ensure stories are test-ready.


o Track delivery status and follow up with engineers to ensure on-time execution.
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Execution & Delivery Support


o Drive UAT testing, validate outcomes, and close development tasks.


o Provide structured reporting on progress, risks, and blockers.
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Hypercare & Incident Management


o Support post-go-live stabilization during the hypercare period.


o Triage incidents, track resolution, and report on hypercare performance.
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Collaboration with Core TPMs


o Complement existing TPMs by focusing on execution and delivery, while they drive strategy and


business alignment.


o Ensure smooth handoffs and visibility across all levels of product management.





Required Skills & Experience
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Hands-on knowledge of the ServiceNow platform with ability to solution requirements.
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Experience translating business requirements / PRDs into detailed user stories.
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Strong backlog management, story hygiene, and execution-tracking skills.
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Familiarity with Agile delivery tools (e.g., ServiceNow Agile, Jira).
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Strong communication and reporting skills, with ability to simplify complex topics.
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Exposure to hypercare, incident triage, and post-go-live support.




Preferred Qualifications
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4-7 years of TPM or equivalent experience in SaaS / enterprise platforms.
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Experience with Customer Success, CSP, or related ServiceNow modules.
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Ability to operate in fast-paced, cross-functional environments with global teams.