Job Description

JOB SUMMARY:

We are seeking a detail-oriented and technically skilled ServiceNow Test Business Analyst / Test Engineer to support the end-to-end testing lifecycle of ServiceNow applications and modules. This role will focus on analyzing business requirements, defining test strategies, executing test cases, and ensuring high-quality delivery within the ServiceNow platform. The ideal candidate will have hands-on experience with ServiceNow testing, particularly using Automated Test Framework (ATF), and a strong understanding of the platform's capabilities.

JOB RESPONSIBILITIES:

Collaborate with business stakeholders, developers, and project managers to understand ServiceNow requirements and translate them into test scenarios. Develop, maintain, and execute manual and automated test cases specifically for ServiceNow applications and modules (e.g., ITSM, ITAM). Utilize ServiceNow Automated Test Framework (ATF) and other testing tools to streamline regression and functional testing. Perform defect tracking, root cause analysis, and collaborate with ServiceNow development teams to resolve issues. Support user acceptance testing (UAT) by preparing test scripts, coordinating sessions, and documenting results. Ensure compliance with testing standards, processes, and ServiceNow best practices throughout the SDLC. Provide clear test documentation including test plans, test cases, and test summary reports. Contribute to continuous improvement initiatives in ServiceNow testing and quality assurance practices.

JOB QUALIFICATIONS:

Bachelor's degree in Computer Science, Information Technology, or related field. Proven experience as a Test Engineer, QA Analyst, or Business Analyst with ServiceNow testing responsibilities. Hands-on experience with ServiceNow Automated Test Framework (ATF) and test automation practices. Strong understanding of SDLC, STLC, and defect management processes within the ServiceNow environment. Experience with test management and defect tracking tools (e.g., ServiceNow, JIRA, TestRail, HP ALM). Solid analytical and problem-solving skills with strong attention to detail. * Ability to communicate effectively with both technical and non-technical stakeholders.