to lead the design, development, and implementation of enterprise-wide ServiceNow solutions. The ideal candidate will have deep technical expertise across multiple ServiceNow modules, a proven track record of architectural leadership, and a strong certification portfolio.
This role requires hands-on experience in designing scalable solutions, guiding development teams, and aligning platform capabilities with business objectives.
Key Responsibilities:
Lead end-to-end architecture and solution design for complex ServiceNow implementations across
ITSM, ITOM, HRSD, CSM,
or other modules.
Translate business requirements into technical designs aligned with ServiceNow best practices.
Provide strategic guidance on platform governance, integrations, and automation.
Collaborate with stakeholders, business analysts, developers, and project managers to deliver scalable and secure solutions.
Create architecture documents, solution blueprints, and technical design documents.
Evaluate new ServiceNow features and capabilities to support innovation and platform optimization.
Ensure adherence to coding standards, security policies, and ServiceNow performance guidelines.
Guide and mentor development teams on architectural decisions, coding best practices, and ServiceNow standards.
Engage in pre-sales activities such as solutioning, effort estimation, and technical presentations (if required).
Required Experience & Skills:
Total Experience: 10-15 years in IT, with at least 5+ years in a ServiceNow Architecture role.
ServiceNow Modules: Minimum of 1 year of experience in
at least 3 modules:
ITSM (IT Service Management)
ITOM (IT Operations Management)
HRSD (Human Resources Service Delivery)
CSM (Customer Service Management)
Strong understanding of enterprise architecture, integration frameworks (REST, SOAP, MID servers), and CMDB design.
Experience with ServiceNow scripting (Business Rules, Script Includes, UI Policies, etc.)
Familiarity with Agile/DevOps methodologies.
Mandatory Certifications:
ServiceNow Certified System Administrator (CSA)
Certified Implementation Specialist (CIS) - in one or more relevant modules (ITSM, ITOM, HRSD, CSM)
Note:
Interested candidates can drop your updated resume to rakesh.ankam@mlopssol.com
Job Types: Full-time, Permanent
Pay: ₹4,500,000.00 per year
Benefits:
Health insurance
Paid sick time
Provident Fund
Work from home
Application Question(s):
How many years of work experience do you have as a "ServiceNow Technical Architect"
How many years of work experience you have in these modules "ITSM/ITOM/HRSD/CSM"
How many years of work experience do you have in "ServiceNow Scripting"
Do you have a certification on "CSA/CIS"
Are you serving your notice period?
Are you an immediate joiner?
What is your current location & preferred location?
Work Location: Remote
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