Job Description

ServiceNow - Technical-Architect

The ServiceNow Architect is responsible for designing, implementing, and optimizing ServiceNow solutions to meet business requirements. With over 11 years of experience, the architect will lead technical strategy, provide guidance to development teams, and ensure best practices are followed across ServiceNow implementations

Work You'll Do

Practitioners with a passion for helping clients solve complex Finance, Supply Chain, and IT challenges will be brought together under one group. This enables professionals to interact with and learn from their colleagues who understand the specific challenges that exist in each domain.
Practitioners can further their skill development and grow their careers while working across the Advise, Implement, and Operate spectrum.

The Team

TSO Offering enables our clients to achieve their objectives of Digital transformation of enterprise services and IT transformation across enterprise functions through our advice & implement services. USI team with its technology and process skills expertise, experience & scale is an integral part of offering . USI team works through the lifecycle of these transformation programs.

Required Qualifications: Bachelor's or Master's degree in Computer Science, Information Technology, or related field. 11+ years of IT experience, with at least 6 years in ServiceNow architecture and development. Deep expertise in multiple ServiceNow modules (e.g., ITSM, ITOM, HRSD, CSM). Strong experience with ServiceNow scripting (JavaScript, Glide API), Flow Designer, and Service Portal. Proven track record in designing integrations using REST/SOAP APIs, web services, and third-party tools. Experience with ServiceNow platform upgrades, migrations, and performance tuning. Excellent communication, stakeholder management, and leadership skills. ServiceNow Certified System Administrator (CSA) and Certified Implementation Specialist (CIS) certifications required; Certified Application Developer (CAD) and Certified Technical Architect (CTA) preferred.

Key Responsibilities

Solution Architecture:

Design and architect ServiceNow solutions across ITSM, ITOM, HRSD, CSM, or other ServiceNow modules based on business needs.

Technical Leadership:

Lead and mentor ServiceNow developers and administrators; review code and solution designs.

Stakeholder Engagement:

Collaborate with business and IT stakeholders to gather requirements and translate them into scalable ServiceNow solutions.

Platform Governance:

Define and enforce ServiceNow platform standards, best practices, and governance frameworks.

Integration:

Architect integrations between ServiceNow and other enterprise systems using APIs, MID Servers, and integration tools.

Customization:

Oversee custom application development, scripting (client/server), and workflow automation within ServiceNow.

Upgrades & Optimization:

Plan and manage ServiceNow upgrades, performance tuning, and platform optimization.

Documentation:

Create and maintain architecture diagrams, technical documentation, and solution design documents.

Security & Compliance:

Ensure solutions adhere to security, compliance, and data privacy requirements.




ServiceNow Certified Implementation Specialist (any one or more areas e.g. ITSM, HRSD, CSM etc.) Master's degree - MBA / MCA / Master's in Software Engineering


How you'll grow

At Deloitte, we've invested a great deal to create a rich environment in which our professionals can grow. We want all our people to develop in their own way, playing to their own strengths as they hone their leadership skills. And, as a part of our efforts, we provide our professionals with a variety of learning and networking opportunities--including exposure to leaders, sponsors, coaches, and challenging assignments--to help accelerate their careers along the way. No two people learn in exactly the same way. So, we provide a range of resources including live classrooms, team-based learning, and eLearning. DU: The Leadership Center in India, our state-of-the-art, world-class learning Center in the Hyderabad offices is an extension of the Deloitte University (DU) in Westlake, Texas, and represents a tangible symbol of our commitment to our people's growth and development. Explore DU: The Leadership Center in India

Benefits

At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.
Deloitte's culture
Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture that is inclusive, invites authenticity, leverages our diversity, and where our people excel and lead healthy, happy lives. Learn more about Life at Deloitte.
Corporate citizenship
Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Deloitte's impact on the world.

#FY26ServiceNowHiring

Our purpose

Deloitte's purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities.

Our people and culture

Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work.

Professional development

At Deloitte, professionals have the opportunity to work with some of the best and discover what works best for them. Here, we prioritize professional growth, offering diverse learning and networking opportunities to help accelerate careers and enhance leadership skills. Our state-of-the-art DU: The Leadership Center in India, located in Hyderabad, represents a tangible symbol of our commitment to the holistic growth and development of our people. Explore DU: The Leadership Center in India.

Benefits to help you thrive

At Deloitte, we know that great people make a great organization. Our comprehensive rewards program helps us deliver a distinctly Deloitte experience that helps that empowers our professionals to thrive mentally, physically, and financially--and live their purpose. To support our professionals and their loved ones, we offer a broad range of benefits. Eligibility requirements may be based on role, tenure, type of employment and/ or other criteria. Learn more about what working at Deloitte can mean for you.

Recruiting tips

From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters.
Requisition code: 306954