Job Description

Your role
Platform Support - L2 Admin Specialist
Mission
At Atlas Copco, the Platform Support Team plays a vital role in maintaining the robustness and efficiency of the ServiceNow program. As the L2 Admin Specialist, you will be pivotal in resolving complex incidents and service requests that our first level (L1) support team cannot address. This includes performing regular platform maintenance, monitoring system health, and ensuring that all functions align with our organizational goals. You will also interface with ServiceNow HI Support, managing escalations and delving into more intricate issues to enhance user satisfaction and system landscape.
Key Responsibilities
Your role will involve:

• Handling escalated issues: Address and take ownership of incidents that L1 cannot resolve, focusing on advanced catalog behaviors and unexpected platform errors.
• Performance Monitoring: Continuously assess the platform performance, investigating system bottlenecks and executing the necessary tuning for proactive improvement.
• Platform Maintenance: Assist in the preparation and execution of platform upgrades, conduct routine checks for licensing, and implement non-disruptive configuration changes.
• Management of Support Cases: Log and manage ServiceNow HI Support cases, track progress, and communicate effectively with stakeholders throughout the resolution process.

To succeed, you will need
To Succeed, You Will Need

• A minimum bachelor's degree in Computer Science, IT, or a related field.
• ServiceNow Foundations (Required)
• ServiceNow System Administration (Required)
• ServiceNow Advanced System Administration (Recommended)

In return, we offer
In return, we offer you:
Drive your Career, Explore Opportunities, Realize your Passion . . .
At Atlas Copco, we strive to maintain a culture that values innovation and offers room for personal and professional growth. We believe in fostering an environment where all voices are heard, and contributions are recognized. The collaboration between passionate individuals makes the leading-edge technology we offer in our products and services possible.
We provide a competitive salary, comprehensive benefits that include health plans, retirement savings options, and opportunities for training and development. Your career will take shape in an inclusive and flexible work environment that adapts to your needs.
Join us, and let's embark on this exciting journey together!
Job location
Pune Hinjewadi - Hybrid
This role offers a hybrid working arrangement, allowing you to split your time between remote work and on-site presence at our vibrant team in Pune, ensuring you have flexibility in your work-life balance while continuing to contribute to our operational goals.
Contact information
Talent Acquisition Team: Shreya Pore
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