Job Description

This is a remote position.
Job Title: ServiceNow Specialist
Experience: 4-6 Years
Location: Remote
Shift Timings: 2 PM - 11 PM IST
Notice Period: Immediate Joiners Only
Job Summary
We are seeking an experienced ServiceNow Specialist with 4-6 years of hands-on experience, including at least 2 years of focused work on CSM, ITSM, and HRSD modules. The ideal candidate will possess strong understanding of workflows, service processes, structured data, and enterprise-level scenario design within the ServiceNow platform.This role also involves contributing to AI model training workflows, requiring skills in prompt engineering, structured data preparation, and data validation.
Key Responsibilities

• Configure, customize, and optimize ServiceNow modules including CSM, ITSM, and HRSD.

• Work with workflows, cases, incidents, request management, SLAs, and knowledge management.

• Author and validate JSON-based structured data for workflows, integrations, and training datasets.

• Use SQL to perform data analysis, validation, and troubleshooting of tasks and process flows.

• Design realistic enterprise scenarios that align with ServiceNow functionalities and business processes.

• Contribute to AI/ML model training pipelines by generating structured datasets and process-based scenarios.

• Apply strong prompt engineering techniques to craft effective instructions for AI-driven processes.

• Collaborate with cross-functional teams to understand requirements and deliver high-quality solutions.

• Prepare and maintain documentation, test cases, and configuration artifacts.

• Communicate effectively with stakeholders; customer-facing experience is a strong advantage.

Required Skills & Experience

• 4-6 years of total experience with ServiceNow.

• Minimum 2 years of hands-on experience in CSM, ITSM, and HRSD modules.

• Deep understanding of workflows, incidents, cases, requests, SLAs, KM, and service processes.

• Strong experience with JSON authoring and structured data formats.

• Solid knowledge of SQL for data validation and analysis.

• Experience designing enterprise-level scenarios mapped to ServiceNow processes.

• Exposure to AI model training workflows and creation of structured training datasets.

• Strong prompt engineering skills.

• Excellent analytical thinking, attention to detail, and logical structuring.

• Strong communication skills; ability to collaborate with customers is a plus.

Preferred Qualifications

• ServiceNow Certified System Administrator (CSA).

• Certified Implementation Specialist - ITSM (CIS-ITSM).

• Any one of the following:

• ServiceNow CIS - CSM

• ServiceNow CIS - HRSD

• Exposure to AI/ML workflows, training data preparation, and automation.

• Familiarity with Agile methodologies.

• Good knowledge and practical experience in prompt engineering.

Skills Required