Job Description

What success looks like in this role:

Lead

ServiceNow platform architecture and solution design

for custom applications, integrations, and platform enhancements Own

end-to-end delivery

including requirements analysis, solution design, development, testing, deployment, and post-production support Design and develop

custom ServiceNow applications from scratch

, adhering to platform best practices Provide architectural leadership across ServiceNow modules including: + ITSM
+ ITOM
+ ITAM
+ CSM
+ ITBM (APM & PPM)
+ FSM
+ Other enterprise ServiceNow capabilities as needed
Define and enforce

platform governance, design standards, and best practices

to ensure scalability, performance, and maintainability Lead, mentor, and review work of

onshore and offshore development teams

Support

story refinement, effort estimation, solution proposals, and technical design documentation

Collaborate with business stakeholders to translate functional requirements into

robust technical solutions

Oversee

demand management, release planning, and platform roadmap discussions

Identify opportunities for

platform optimization, automation, and reuse

Ensure compliance with security, performance, and operational standards.
#LI-ND1

You will be successful in this role if you have:

8-10 years of experience on the

ServiceNow platform

, with significant 3 years in an

Architect or Lead role

Strong hands-on expertise with: + ServiceNow scripting (Client Scripts, Business Rules, Script Includes, UI Actions)
+ Custom applications and scoped app development
+ Flow Designer and legacy workflows
+ Service Portal / UI Builder
Experience designing and implementing

integrations

using: + REST / SOAP APIs
+ MID Server
+ IntegrationHub
Deep understanding of

ServiceNow data model, CMDB, ACLs, and security

Proven experience leading

enterprise-scale ServiceNow implementations

Strong communication skills with the ability to engage both technical and non-technical stakeholders

Preferred Qualifications

Experience with Agile / SAFe delivery models Prior experience defining

platform strategy and long-term roadmaps

Exposure to cloud platforms, enterprise integrations, or DevOps pipelines Experience supporting global implementations across multiple regions
Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, blood type, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.


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