Job Description

: ServiceNow Senior Technical Consultant ITOM
Experience: 5+ years
Job Summary:
We are seeking a highly skilled ServiceNow Senior Technical Consultant ITOM to lead
the technical implementation of ServiceNow IT Operations Management (ITOM)
solutions. This role involves deep platform expertise, strong implementation skills, and
the ability to guide clients and junior consultants through complex ITOM configurations
and integrations.
Key Responsibilities:
Lead technical delivery of ServiceNow ITOM modules including Discovery,
CMDB, Service Mapping, Event Management, and Cloud Management.
Collaborate with Solution Architects and Project Managers to translate business
requirements into technical specifications.
Develop, configure, and customize ServiceNow applications and integrations
according to best practices.
Conduct workshops and technical sessions to gather and refine client
requirements.
Perform CMDB health checks, develop discovery strategies, and maintain data
accuracy and integrity.
Provide mentorship to junior developers and consultants.
Troubleshoot complex issues and ensure timely resolution.
Maintain documentation and ensure code quality through peer reviews and
adherence to development standards.
Requirements:
Bachelor s degree in Computer Science, Information Technology, or related field.
Minimum 5 years of hands-on ServiceNow experience, with at least 3 years
focused on ITOM.
Strong hands-on expertise with ITOM modules: Discovery, CMDB, Event
Management, Service Mapping, etc.
ServiceNow Certified Implementation Specialist ITOM required.
Strong scripting skills in JavaScript, Glide, and Flow Designer.
Solid understanding of ITIL and ITSM/ITOM processes.
Experience with integrations using REST/SOAP APIs and MID Servers.
Excellent problem-solving and communication skills.
Preferred Qualifications:
Familiarity with cloud platforms (AWS, Azure, GCP) and infrastructure
components.
Exposure to Agile and DevOps delivery models.
Experience working with third-party monitoring tools (e.g., SolarWinds,
Dynatrace, SCOM).
Interested candidates can share their resumes at maghana@ashratech.com

Skills Required