Job Description

Job title

ServiceNow Senior DevOps Engineer, AI & ML Operations

What you will be doing:

Our

Team:

The ServiceNow team is a multinational team that supporters 70 manufacturing sites and all of Sanofi's locations in 170 countries using ServiceNow.

Main responsibilities:

Administer and maintain the ServiceNow platform, including user management, security, and data integrity.*
Configure and customize ServiceNow applications and facilitate the rollout of new applications and modules.*
Develop and implement workflows, business rules, and UI policies.*
Monitor system performance and troubleshoot issues to ensure optimal functionality.*
Build,

maintaining

, and optimize CI/CD pipelines*
Responsible for operations lifecycle, comfortable to add value to the End-to-end BUILD lifecycle*
Trouble shoot and resolve complex technical issues and challenges.*
Collaborate with stakeholders to gather requirements and translate them into technical specifications.*
Provide technical support and training to end-users.*
Stay updated with the latest ServiceNow features and best practices.*

About you

Skills

3+ Years of experience as a ServiceNow Administrator or similar role.*
Advanced Expertise in building, maintaining, and optimizing CI/CD pipelines*
Advanced Level of understanding of ServiceNow modules, including ITSM, ITOM, and CMDB.*
Advanced Scripting skills, highly proficient in JavaScript, HTML, CSS, and other web technologies*
Experience with AI Operations (Artificial Intelligence) and Event Mgmt.*
Can design, implement, and extend functionalities across multiple modules, ensuring that solutions align with the broader business processes.*
Skilled in troubleshooting and resolving complex technical issues, extensive experience with the platform, able to handle complex challenges and troubleshoot advanced issues.*
Very comfortable with the End to end BUILD lifecycle*
Can make high-level technical decisions and define the overall design, architecture, and approach to development projects.*
Knowledgeable in Security and Access Control, ensuring best practices in access control lists (ACLs), data protection, and compliance standards*
Have the a

bility to

work independently on complex, configurations and advanced projects*
Acts as a mentor to junior developers, guiding them through challenges*
ServiceNow Administrator certification is a must.*



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