Job Description

About Leading-Biotechnology-Company
ANSR, a market leader in enabling organizations to build, manage and scale global teams, is partnering with a renowned biotechnology company who is redefining the future of human health by providing solutions to some of the most complex problems in the healthcare industry. They are committed to making precision medicine accessible and carries out their business operations in an environmentally sustainable way.
Now is your opportunity to join their innovative team in Bengaluru, India. For over 20 years now, companies cutting across size, industry and markets have relied on ANSR's expertise to successfully build global business and technology teams. We can help you land a rewarding career in this dynamic industry.
If you are eager to contribute to a company with strong values, a supportive environment and where you get opportunities to work on challenging projects that uses cutting-edge technology to improve millions of lives, this is your chance to join a truly remarkable team. Apply today!

About Illumina
Illumina is a leading developer, manufacturer, and marketer of life science tools and integrated systems dedicated to making genomics useful for all. Illuminas integrated Indian global hub in Bengaluru, Illumina India Biotechnology Private Limited, is focused on technology activities that will help usher in the next wave of innovation in healthcare and medical research. If youre eager to work on challenging projects that uses cutting-edge technology to transform the future of healthcare, this is your chance to join a truly remarkable team.
Illumina is seeking a highly motivated and team oriented ServiceNow Senior Developer/ Administrator specializing in ITOM, ITSM, and ITAM. In this role, you will be a key member of an Agile Scrum development team. You will need strong analytical and problem-solving skills to support the organizations Configuration and Asset Management processes.
Scope of Responsibilities:

• Applies core knowledge and understanding of area of specialization to provide solutions in creative and effective ways.
• Assesses unusual circumstances and uses sophisticated analytical and problem-solving techniques to identify cause and suggest variations in approach.
• Works on assignments of diverse scope where information is limited and problem solving requires adaptation of existing techniques.
• Enhances internal and external working relationships and networks with senior partners within area of expertise.
• Adapts style to differing audiences and often advises others on difficult matters that require persuasion.
• Work is done independently and is reviewed at critical points.
• Uses evaluation, judgment, and interpretation to select best course of action.

• Proactively develop and maintain technical knowledge in a specialized area, remaining up-to-date on current trends and best practices.
• Develop ServiceNow components such as workflows, audits, business rules, and catalog items to support business needs.
• Build, configure, and maintain the CMDB via various enhancements and projects to meet business needs.
• Own the configuration of Discovery schedules, probes, sensors, patterns, and identification rules to accurately populate CIs and their relationships.
• Work closely with Compute, Server, Cloud and Network teams to ensure proper access, permissions and network configuration is setup to ensure successful Discovery.
• Actively troubleshoot Discovery Errors due to credentials, classifications, patterns, network access, firewall settings, etc.
• Monitor and fine tune Discovery and plugins to achieve optimum performance levels.
• Perform assessments with Configuration and IT Services teams and work closely with vendor teams to ensure best practices and new capabilities are understood and deployed.

• At least 6 years in IT development experience with at least 4 years as a ServiceNow developer with extensive experience with ServiceNow Discovery.
• Deep understanding of ServiceNow mid-server architecture and the role it plays in Discovery optimization.
• Strong knowledge of IT Infrastructure including Servers, Network equipment, Storage devices, PCs, etc.
• Experience in ServiceNow scripting including JavaScript, Angular JS, Bootstrap and Jelly Script
• Expertise in Web technologies such as Web Services, XML, HTML, CSS, HTTP, etc. (Preferred)
• Experience using enterprise tools such as Visio or Lucid Chart, Teams, Confluence and Jira
• Experience with ServiceNows Common Services Data Model (CSDM) (preferred)
• Experience working in a regulated environment within a global company (preferred)
• Exceptional knowledge of ITIL processes or ServiceNow Admin/CMDB Certifications (preferred)

• Bachelor of Science in Computer Science, Business, or related field preferred or equivalent work experience.

• Typically requires a minimum of 5 years of related experience with a Bachelors degree; or 3 years and a Masters degree; or a PhD without experience; or equivalent work experience.