Job Description

Position Overview

We are seeking a ServiceNow QA/Tester to join our dynamic ServiceNow Platform team. The ideal candidate will lead and execute quality assurance activities for ServiceNow implementations--ensuring solutions align with business requirements, meet industry standards, and uphold platform best practices.

This role requires a hands-on tester with strong analytical skills, proven leadership in QA initiatives, and deep understanding of ServiceNow CSM modules.



Key Responsibilities

Lead and execute QA/testing efforts for ServiceNow CSM projects, including planning, execution, and reporting aligned with Agile methodologies.

Develop, review, and maintain test plans, test cases, and test scripts for various ServiceNow modules (CSM, Portal, and core platform).

Collaborate with business analysts, developers, and stakeholders to ensure comprehensive test coverage and traceability.

Execute manual and automated tests (including ATF) and track defects through to resolution.

Mentor and guide junior QA testers on ATF scripting and adherence to QA standards.

Participate in requirement reviews, design walkthroughs, and sprint planning to ensure test readiness.

Ensure compliance with organizational and industry QA standards.

Prepare and present test status reports, metrics, and quality assessments to management and stakeholders.

Support continuous improvement initiatives by recommending process and tool enhancements.

Stay current with ServiceNow platform updates, releases, and QA best practices.



Required Qualifications

Bachelor's degree in Computer Science, Information Technology, or a related field.

5-8 years of experience in software quality assurance, with a minimum of 3 years focused on ServiceNow testing.

Strong understanding of ServiceNow architecture, modules, and workflows.

Experience in both manual and automated testing, including Selenium and ServiceNow ATF.

Proven ability to lead QA teams and manage multiple parallel projects.

Proficiency with defect tracking tools such as JIRA and ServiceNow.

Familiarity with Agile/Scrum methodologies.

Excellent analytical, problem-solving, and communication skills.

Preferred certifications:

ServiceNow Certified System Administrator (CSA)

ServiceNow Certified Implementation Specialist (CIS)



Desired Skills

Strong hands-on experience with ServiceNow ATF, API testing, and integration validation.

Knowledge of ITIL and Agile frameworks and their practical application within ServiceNow.

Expertise in ServiceNow CSM modules and related workflows.

Strong organizational and documentation capabilities.

Ability to collaborate effectively in a dynamic, team-oriented environment.

A continuous learning mindset with passion for quality, innovation, and process improvement.

Your future duties and responsibilities

Required qualifications to be successful in this role

Together, as owners, let's turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because...



You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction.



Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.



You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.




Come join our team--one of the largest IT and business consulting services firms in the world.