Job Description

Publish Date:
Aug 26, 2022
Location:
Pune, Maharashtra, IN-India
Company:
Atos
Role : Service Now Ops Event Management Consultant

• 4 to 5+ years of experience with the ServiceNow platform/HR modules. Understanding of best practices for defining configurations vs customizations, update set migration, cloning of environments, management of groups/users and data management.
• 4+ years of experience supporting ITSM/ITIL processes and solutions from ServiceNow.
• Excellent interpersonal skills combined with practice establishing and maintaining credibility as a ServiceNow expert
• Customizing and configuring core modules like IM, PM, CM, SRM, SLM and KM based on requirements.
• Hands on Experience in Update sets, Scheduled imports, Transform Maps and Transform Scripts.
• Certification ITIL Foundation / ServiceNow Admin Certified / ServiceNow Implementation specialist.
• Evaluate new features in the platform with ServiceNow releases and the suitability/applicability in the current environment. Support all upgrade projects to ensure minimal impact to existing operations while enabling new features.
• Manages development efforts pertaining to modules of the ServiceNow platform using JavaScript, including support for newly developed modules or major releases
• Participates in the collection and implementation of tool requirements and investigates as necessary to determine the best solution or configuration options available based on the specific requirement
• Prioritize and resolve cases and escalations in queue with little or no supervision.
• Strong troubleshooting/root cause isolation skills.
• Team management for dotted lines.
• Requires strong understanding of processes, key measurements, operating level targets etc.
• Proven ability to work across multiple functional teams in the creation of an application development/support process
• Maintain an effective approach on problem solving, multi-tasking, coordinating and scheduling the team of developers, equipment and materials in accordance with the Project Plan to ensure visibility and predictability.

• Clear spoken and written English
• Excellent written and verbal communication skills with the ability to present complex technical information in a clear and concise manner to a variety of audiences

• 5+ year's experience in operations tooling management

• Positive attitude, enthusiastic, cooperative.