Job Description

J

ob Description:

8-10 years of IT experience with at least 3 years in ServiceNow

ServiceNow System Administration Certified is mandatory

ITIL Foundation Certification would be a plus or can do before joining

Implementation Specialist would be a plus

Should possess good communication skills

Ability to handle and mentor/guide at least 4 team members.

Structured working approach and Positive Attitude

Should have valid Passport and ready to travel (Domestic/International) for 3-6 weeks.

Technical Skills Required

ITSM - Incident Management, Problem Management, Change Management, Knowledge Management, Service Portal, Service Catalog

Client Scripts, UI Policy, UI Scripts, Script Includes, Business Rules, Scheduled Jobs

Nice to have any one of below:

ITOM - CMDB, Discovery, Service Mapping

ITBM - Project Portfolio Management, Release Management, Agile

HRSD (HR Service Delivery) and Finance

GRC - Governance, Risk and Compliance