Job Description

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ServiceNow ITSM - Technical Consultant - 1012
Job Location: Pune
Location Flexibility: Multiple Locations in Country
Req Id: 1012
Posting Start Date: 7/1/25
At Fujitsu, our purpose is to make the world more sustainable by building trust in society through innovation. Founded in Japan in 1935, Fujitsu has been a pioneer in technology and innovation for decades. Today, as a world-leading digital transformation partner, we are committed to transforming business and society in the digital age.
With approximately 130,000 employees across over 50 countries, Fujitsu offers a broad range of products, services, and solutions. We collaborate with our customers to co-create solutions that drive enterprise-wide digitalization while actively working to address social issues and contribute to the United Nations Sustainable Development Goals (SDGs).
Job Role: Technical Consultant
Shift: 2:00 PM - 11:00PM
Work Mode: Hybrid
Relevant Experience: 5+
:

• We are looking for a ServiceNow ITSM and Integration Specialist to identify, design and deliver larger or more complex architectures, strategies and specific solutions through the ServiceNow platform.
• The role holder will In-depth knowledge of the ServiceNow Platform, technology, development, integration and modules, to design, develop, implement and test modules in line with agreed timelines, budget, costs, quality and development standards.
• Hands on ITSM process implementation experience on ITSM modules: Incident Management, Problem Management, Change Management, Knowledge Management, etc.
• Hands on Integration implementation experience and In-depth knowledge of designing, developing complex solution of integration of ServiceNow with external tools (e.g., SalesForce, SCOM , MuleSoft, SnapLogic, Perspectium etc.) And ServiceNow to ServiceNow Integration as per Business needs.
• In-depth knowledge of Inbound and Outbound Integrations and concepts Rest and Soap services. Hands on implementation experience on Bi-directional Integrations custom integration.
• Hands on experience on implementation of Custom Rest and Soap services.
• Identification & design of ServiceNow integration requirements, including ServiceNow Mid-tier setup Event Management integration Service Mapping & Discovery integration (CMDB) Develop and configure ServiceNow ITSM application, Service Portal in accordance with customer requirements and best practices.
• Collaborate with business stakeholders to gather and analyze requirements and translate them into technical specifications and solutions.
• Develop UI forms, UI Actions, notifications, workflows, Transform Maps, and Flows via Flow Designer. Create JavaScript server/client code and components: Script Includes, Business Rules, Client Scripts, ACLs, etc. Create, modify, and publish service catalog and Record producers. Suggest and implement proposals for process improvements within projects, once agreed.
• Provide technical documentation on modules / products, following company standards on customer projects.
• Maintain high level of product and solution knowledge and maintains an up-to-date skills profile in ServiceNow and Java Scripting, HTML. Ability to drive business requirements and take an active/leading role with customer stakeholders including C-level / director level / users.
• Advise, mentor, and provide hands-on assistance to other team members regarding the technical solution design and execution.
• Develop and document best practice approaches and reusable assets for the deployment team.
• Create and design user stories as well as assess solution built by developers and Support and Perform system testing and systems integration testing. Support user acceptance testing Support go-live and early life/warranty support periods.
• Stay up to date with the latest ServiceNow features and functionalities and make recommendations for improvement.

Relocation Supported: No
Visa Sponsorship Approved: No
At Fujitsu, we are committed to an inclusive recruitment process that values the diverse backgrounds and experiences of all applicants. We believe that hiring people from a wide variety of backgrounds makes us stronger, not because it's the right thing to do, but because it allows us to draw on a wider range of perspectives and life experiences.
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