Job Description

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ServiceNow ITSM - Technical Consultant - 2567
Job Location: Bangalore, Chennai, Hyderabad, Noida, Pune
Location Flexibility: Multiple Locations in Country
Req Id: 2567
Posting Start Date: 9/8/25
At Fujitsu, our purpose is to make the world more sustainable by building trust in society through innovation. Founded in Japan in 1935, Fujitsu has been a pioneer in technology and innovation for decades. Today, as a world-leading digital transformation partner, we are committed to transforming business and society in the digital age.
With approximately 130,000 employees across over 50 countries, Fujitsu offers a broad range of products, services, and solutions. We collaborate with our customers to co-create solutions that drive enterprise-wide digitalization while actively working to address social issues and contribute to the United Nations Sustainable Development Goals (SDGs).
Role and Accountabilities:
This opportunity will suit a motivated Sr. ServiceNow Developer with a demonstrated record of offering ServiceNow related design and development support, successfully delivering on a wide range of ServiceNow related technical engagements.
The successful candidate(s) will be responsible for, but not limited to, the following duties:

• Provide Hypercare or post GO Live support for critical ongoing engagements to ensure zero disruption to business.
• Provide hands-on ServiceNow-related design and development expertise, supporting a range of ServiceNow based consulting initiatives.
• Experience with integration using SOAP / REST/ Integration Hub and Service Graph connector.
• Strong consulting experience helping drive implementations for ITSM and ITOM.
• Experience setting up ServiceNow Discovery schedules, triaging issues, and remediations.
• Working closely with ServiceNow functional team, configure and improve core and custom applications.
• Work directly with end users to resolve support issues within ServiceNow.
• Ability to convey complex technical concepts in understandable business terms.
• Develop systems integrations and process automation.
• Create and configure Business Rules, UI Policies, UI Actions, Client Scripts and ACLs including advanced scripting of each.
• Document and gain acceptance / approvals of selected final solutions.
• Coordinate application and platform upgrades.
• Load, manipulate and maintain data between Service-now and other systems.

Qualifications:
Skills and Experience Requirements:

• Minimum of 5 years of ServiceNow development experience (Implementation/integration, enhancement and production level design and development support).
• Experience developing ServiceNow solutions and technical design documents from business requirements
• At least two full lifecycle ServiceNow implementations in the role of a lead consultant
• Experience as ServiceNow Developer / Technical Consultant on an enterprise level, or large implementation projects.
• Programming expertise in Java, JavaScript, HTML, XML
• Must be technically savvy and able to design and build applications that meet business goals and objectives
• Demonstrated understanding of ITIL practices
• Bachelor's degree or equivalent professional experience.
• Certified ServiceNow System Administrator

Preferred:

• ServiceNow certifications - Certified Implementation Specialist in ITSM, ITOM.
• ITIL v3 certification
• Excellent analytical and problem-solving skills
• Excellent verbal and written communication skills
• Strong presentation development and Customer Presentation skills
• Successful teamwork experience & demonstrated leadership abilities

Key Skill for the mentioned requirement:

• ServiceNow ITSM development
• Integration development and support (SOAP / REST/ Integration Hub)
• Scripting

Relocation Supported: Yes
Visa Sponsorship Approved: No
At Fujitsu, we are committed to an inclusive recruitment process that values the diverse backgrounds and experiences of all applicants. We believe that hiring people from a wide variety of backgrounds makes us stronger, not because it's the right thing to do, but because it allows us to draw on a wider range of perspectives and life experiences.
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