Job Description

:

Job Title: ServiceNow ITSM Developer

Department:

ITSM

Experience Level:

Mid/Senior - 6-10 years of experience

Key Responsibilities

Design, configure, and customize

ServiceNow ITSM modules such as: + Incident, Problem, Change, Request, Knowledge, CMDB, and Service Catalog.

Develop custom applications

and solutions within ServiceNow using: +

ServiceNow Studio, Flow Designer, UI Builder, and App Engine Studio.

Integrate ServiceNow

with external systems using: +

REST/SOAP APIs, MID Server, IntegrationHub, Web Services, and scripted APIs.

Implement automation and orchestration

for IT processes through Flow Designer and scripting. Develop and maintain

client scripts, UI policies, business rules, script includes, and scheduled jobs

. Ensure platform performance, scalability, and compliance with best practices. Work closely with architects, admins, and stakeholders to translate business requirements into technical solutions. Participate in

platform upgrades, migrations, and patch management

. Conduct code reviews, implement version control, and maintain technical documentation. Troubleshoot and resolve technical issues, ensuring minimal disruption to IT services.

Required Skills & Qualifications

6-10 years

of hands-on ServiceNow development experience. Strong understanding of

ServiceNow ITSM processes

and configurations. Proficiency in

JavaScript, Glide scripting, and ServiceNow server/client scripting

. Experience building

custom applications

on the ServiceNow platform. Proven experience with

REST/SOAP API integrations

and

data transformations (JSON, XML)

. Familiarity with

Flow Designer, IntegrationHub, and Service Portal development

. Knowledge of

ServiceNow data model

,

CMDB structure

, and

access control (ACL)

. Understanding of

ITIL principles

and how they align with ServiceNow processes. Strong analytical, problem-solving, and communication skills.

Must have

ServiceNow Certified System Administrator (CSA)

ServiceNow Certified Application Developer (CAD)

ServiceNow Certified Implementation Specialist (CIS - ITSM or IntegrationHub)

Experience with

Scoped Apps, App Engine, and Performance Analytics

Preferred / Nice-to-Have

Knowledge of

Agile / DevOps practices

, Git, and CI/CD pipelines Experience with

ServiceNow upgrade management and instance cloning

Soft Skills

Excellent communication and teamwork abilities Strong documentation and technical writing skills Ability to manage multiple priorities in a dynamic environment Proactive and self-driven approach to problem solving
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