Job Description

Who We Are
At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.
The Role
Are you passionate about solving complex problems? Do you thrive in a fast-paced environment? Then theres a good chance you will love being a part of our Software Engineering Development team at Kyndryl, where you will be able to see the immediate value of your work.
Design and implement integrations between CMDB, Service Catalog, and third-party systems
Implement and maintain data validation, normalization, and reconciliation rules for CMDB accuracy
Troubleshoot integration issues and ensure performance, scalability, and security
Document integration designs, data mappings, and technical specifications
Develop ServiceNow Solutions in the ITSM, with minimum bugs and rework
Collaborate with Process Analyst and Architect to ensure the developed features follow ServiceNow best practices
Keeps up-to-date with the new releases and features of the ServiceNow platform.
Developing, configuring, and customizing the ServiceNow platform to fit business requirements.
Collaborating with cross-functional teams to identify and prioritize business requirements.
Writing clean, efficient, and maintainable code requires expertise to achieve.
Documenting code and application functionality.
Staying abreast of emerging trends and technologies in ServiceNow development ensures your success.
Integrate ServiceNow modules with other enterprise systems to create a seamless and efficient information flow.
Create and update CMDB catalog items, forms, and views, transform maps, IRE, Script Includes and Business rules.
Establish and maintain data integrations to ensure accuracy and consistency.
Your Future at Kyndryl
Every position at Kyndryl offers a way forward to grow your career, from Junior Administrator to Architect. We have training and upskilling programs that you wont find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. One of the benefits of Kyndryl is that we work with customers in a variety of industries, from banking to retail. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here.
Who You Are
Youre good at what you do and possess the required experience to prove it. However, equally as important you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused someone who prioritizes customer success in their work. And finally, youre open and border less naturally inclusive in how you work with others.
Required Technical and Professional Experience

• 8+ years hands on experience in ServiceNow development
• ServiceNow Certified System Administrator (CSA), and Certified Application Developer (CAD)
• Expertise in creating and maintaining ServiceNow objects: tables, business rules, client scripts, UI actions, UI policies, script includes, and workflows
• Experience in writing test cases and performing unit testing for quality assurance
• Strong command of JavaScript, Glide API, and Flow Designer scripting
• In-depth knowledge of IT Service Management (ITSM) processes (Incident, Change, Request, Problem)
• Extensive hands-on experience with CMDB and CSDM (Common Service Data Model)
• Experience in designing and maintaining Transform Maps and IRE (Identification and Reconciliation Engine) rules
• Experience integrating Service Catalog with CMDB for provisioning, updates, and asset creation
• Experience building dynamic catalog items, variables, UI policies, and associated workflows
• Knowledge of CI lifecycle management, CI class modelling, and state transitions
• Ability to maintain data integrity, perform reconciliation, and use CMDB Health Dashboards
• Familiarity with Service Mapping and Discovery tools (beneficial, not mandatory)
• Strong experience in API integrations using REST, SOAP, and scripted APIs
• Proficient in Integration Hub, JDBC, LDAP, and MID Server-based integrations

Preferred Technical and Professional Experience
Implementation Specialist ITSM (CIS-ITSM) certification.
Strong communication and stakeholder collaboration skills
Being You
Diversity is a whole lot more than what we look like or where we come from, its how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But were not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you and everyone next to you the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. Thats the Kyndryl Way.
What You Can Expect
With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.
Get Referred!
If you know someone that works at Kyndryl, when asked xe2x80x98How Did You Hear About Us during the application process, select xe2x80x98Employee Referral and enter your contact's Kyndryl email address.