seeking a highly skilled ServiceNow ITOM Expert to design, implement, and optimize IT Operations Management solutions. The ideal candidate will have hands-on experience across CMDB, Discovery, Service Mapping, Asset Management, and SAM, combined with strong scripting and integration capabilities on the ServiceNow platform.
Key Responsibilities:
Design and configure ServiceNow ITOM modules, including Discovery, Service Mapping, and Event Management.
Develop and maintain CMDB architecture and ensure accurate CI relationships.
Integrate external systems with ServiceNow using APIs, MID Servers, and data integrations.
Implement Asset Management and Software Asset Management (SAM) processes aligned with ITIL standards.
Utilize scripting (JavaScript, Glide, etc.) for custom workflows, automation, and optimization.
Collaborate with cross-functional teams to deliver scalable, reliable, and high-performing ITOM solutions.
Troubleshoot technical issues and ensure system health and performance.
Required Skills and Qualifications:
Strong ServiceNow Platform knowledge with solid scripting (JavaScript/Glide) experience.
Proven expertise in:
CMDB and Integrations
Discovery and Service Mapping
Asset Management (Hardware & Software)
Software Asset Management (SAM)
Experience implementing ITOM best practices and automations.
Excellent problem-solving and communication skills.
* Relevant ServiceNow certifications (ITOM, Discovery, or CMDB) preferred
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