Job Description

Experience:

3+ years

Notice Period:

Immediate

Location:

Bangalore (Primary), Hyderabad (Secondary) - Hybrid

Shift Timing:

EST

Key Responsibilities:

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Design and configure ServiceNow Event Management including alert rules, event mapping, and deduplication logic

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Develop correlation rules to suppress noise, - link related events, and auto-resolve incidents where applicable

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Integrate ServiceNow Event Management with monitoring tools such as SolarWinds, Dynatrace, Splunk, etc.

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Configure Connector Instances and troubleshoot MID Server issues for seamless data flow

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Collaborate with CMDB and Discovery teams to ensure accurate event-to-CI mapping

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Integrate Service Mapping with Event Management to enrich alert context and improve incident response

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Work closely with Incident and Problem Management teams to streamline alert-to-incident workflows

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Build custom dashboards and reports to visualize event trends and system health

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Provide ongoing support and troubleshooting for ITOM solutions

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Ensure compliance with ServiceNow best practices, security standards, and governance policies

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Contribute to automation initiatives across ITOM modules including Discovery, Service Mapping, Cloud Management, and AIOps

Required Skills & Experience:

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3-6 years of ServiceNow development experience, with 2+ years in ITOM Event Management

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Strong understanding of ServiceNow ITOM architecture including Discovery, Service Mapping, and CMDB

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Expertise in configuring Event Rules, Alert Rules, Alert Management, and Correlation Rules

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Proven experience integrating ServiceNow with enterprise monitoring tools

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Proficiency in JavaScript, Glide APIs, Flow Designer, and IntegrationHub

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Familiarity with CMDB CI classes and data modeling

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Strong troubleshooting skills for MID Servers, event connectors, and third-party integrations

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Experience with Performance Analytics for Event Management

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Solid grasp of ITIL processes (Incident, Problem, Change)

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Excellent communication, documentation, and collaboration skills

Preferred Certifications & Bonus Skills:

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ServiceNow Certified System Administrator (CSA)

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ServiceNow Certified Implementation Specialist - ITOM (Event Management / Discovery / Service Mapping)

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Experience with AIOps / Predictive Intelligence in ServiceNow

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Knowledge of cloud monitoring tools like AWS CloudWatch, Azure Monitor, GCP Operations

Job Type: Contractual / Temporary
Contract length: 12 months

Pay: Up to ₹155,500.00 per month

Work Location: In person