Work with Client's SAM/ITAM stakeholders to establish a SAM Governance framework, including recommended Key Risk Indicators (KRIs)
Work on Service Catalog and Product Models to build an App store in ServiceNow for requesting softwares
Work on automating the software distribution and integrating with Software App Store
Work with the SAM/ITAM team, Steering Committee, and ITAM stakeholders to outline the strategic roadmap for ITAM
Work on CMDB tool such as ServiceNow to pull data exports, create dashboards, update data attributes using admin access
Interview Client infrastructure owners to understand the current IT Infrastructure tools that support both ITAM and Cybersecurity functions
Work with the SAM team to outline the policies and standards that align with the goals of the Steering Committee
Analyze CMDB data to assess completeness and accuracy of CMDB data
Work with the Deloitte teams (US and member firms) to create work-products as per their requirements
Demonstrate commitment and focus on quality of deliverables
Demonstrate flexibility to work for extended hours to complete high-priority deliverables
Strong analytical and problem-solving skills required with preferred knowledge of MS office tools such as MS Excel, MS PowerPoint and MS Visio.
Strong communication skills with an ability to interact with global teams
Required:
5 - 8 years of ServiceNow platform administration & Development experience
Hands-on experience in configuring Business Rules, Client Scripts, UI Policies, UI Scripts, UI Actions, UI Pages, Script Includes, Access Control Lists, complex workflows, and solution migration to higher environment.
Proficiency with Angular JS, JavaScript, Bootstrap, CSS, and HTML5
Well versed with various ServiceNow products & platform capabilities.
Hands-on experience on at least two service now modules (ITSM, ITAM, ITOM, SAM, HAM, CMDB, etc.)
Automate administrative & operational, CMDB/Discovery tasks, MID Server administration