Job Description

ServiceNow Industry Expert - Customer Workflow
General Information
Req #
WD00081790
Career area:
Project Management
Country/Region:
India
State:
Karnataka
City:
BANGALORE
Date:
Tuesday, April 29, 2025
Working time:
Full-time
Additional Locations:

• India - Karn?taka - Bangalore

• India - Karn?taka - BANGALORE

Why Work at Lenovo
We are Lenovo. We do what we say. We own what we do. We WOW our customers.
Lenovo is a US$69 billion revenue global technology powerhouse, ranked #196 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world's largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo's continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).
This transformation together with Lenovo's world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit , and read about the latest news via our .
Description and Requirements
Role Overview
As a ServiceNow Industry Expert in the Digital Workplace Solutions group, you will play a pivotal role in designing, developing, and launching customer-centric ServiceNow offerings covering the customer workflow (CSM, SSM, LSM) and assisting with deal solutioning. This position requires a strategic mindset, a deep understanding of ServiceNow and the ability to collaborate cross-functionally to bring innovative solutions to market.
Key Responsibilities
Product Management:

• Plan, execute, and oversee DWS ServiceNow offerings, including scope definition, timeline management, risk assessment, and resource allocation.
• Develop and maintain detailed roadmaps and reports to ensure all stakeholders are informed of progress and milestones.

Stakeholder Coordination and Solutioning:

• Collaborate with cross-functional teams, including, Sales, Marketing, Engineering, and Operations, to align project goals with business objectives.
• Act as point of contact for internal and external stakeholders, ensuring clear communication and expectations management. This includes being the SME for deal solutioning.

Budget and Resource Management:

• Ensure cost control and manage resources effectively to deliver projects within financial constraints.

Performance Metrics and Reporting:

• Establish KPIs to measure success and track progress against goals.
• Prepare and present status reports to senior management and stakeholders.
• Own and drive business growth

Additional Locations:

• India - Karn?taka - Bangalore

• India - Karn?taka - BANGALORE

• India

• India - Karn?taka

• India - Karn?taka - Bangalore , * India - Karn?taka - BANGALORE

NOTICE FOR PUBLIC
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Skills Required