Job Description

Roles & Responsibilities:

Owns the development of business cases for ServiceNow HRSD enhancements Product Owner for all enhancements, break-fix and maintenance within the HRSD platform Elicits and analyzes requests identified by ServiceNow HRSD stakeholders and convert them into functional system requirements Communicates ServiceNow HRSD functional requirements by preparing the appropriate artifacts Builds, configures, and deploys ServiceNow HRSD functionality per Amgen Software Development Life Cycle (SDLC) standards and procedures Communicates and partners with ServiceNow HRSD stakeholders, ServiceNow technical team members, service providers, and suppliers Assists in the creation of ServiceNow HRSDtest cases and provides support during test phases of the project lifecycle Participates in change or architecture review boards in reviewing proposed ServiceNow HRSD changes or solutions Attends, facilitates, and/or leads ServiceNow HRSD meetings of cross-functional collaborators and service provider groups Support the overall ServiceNow HRSD Service management and governance

Basic Qualifications and Experience:

5 years minimum experience in ServiceNow with with hands on experience working with HRSD Master's degree OR Bachelor's degree and 5 years of HR IS experience

Must Have Skills:

Previous ServiceNow Human Resource Service Delivery (HRSD) experience ServiceNow HRSD Implementation Specialist Certification Prior experience working in a highly agile (Scrum) environment Familiarity with Jira and Service Management Strong project management and organizational skills, including effective delegation techniques, strong issue, and risk management experience, and strong intra-team coordination skills Experience working cross-functionally and building collaborative working relationships; interfacing effectively with stakeholders, operations, and management to resolve issues Ability to organize and schedule tasks, develop realistic action plans incorporating time constraints and task priorities Previous experience working in a highly collaborative and culturally diverse environment * Understands the service requirements, data definition, data alignment efforts and business outcomes to be achieved