Job Description

:

Key Responsibilities:

Test Planning & Execution

+ Design, develop, and execute test plans, test cases, and test scripts for ServiceNow HRSD modules (e.g., HR Case Management, Employee Service Center, Lifecycle Events, and HR Knowledge).
+ Perform functional, regression, and end-to-end testing for HRSD workflows and use cases.
+ Validate HR Service Portal experiences and ensure accessibility, usability, and data integrity.

Integration Testing

+ Test integrations between ServiceNow HRSD and external HR systems (e.g., Workday, SAP SuccessFactors, AD, payroll systems, identity management tools).
+ Validate data exchanges via REST/SOAP APIs, file transfers, and event-based integrations.
+ Verify inbound and outbound data mapping, transformation, and error handling.

Custom Applications & Scripting

+ Test and validate custom applications and configurations developed within ServiceNow HRSD.
+ Use scripting (JavaScript, Glide API, Client Scripts, Business Rules, UI Policies, etc.) to validate logic and automate testing where feasible.
+ Assist in debugging issues and verifying script functionality across HR workflows.

Quality Assurance & Collaboration

+ Collaborate with developers, HR process owners, and ServiceNow administrators to understand business requirements and convert them into effective test scenarios.
+ Document defects, work with teams to reproduce and resolve issues, and verify fixes.
+ Conduct regression testing after platform upgrades or patch releases.
+ Support User Acceptance Testing (UAT) and provide guidance to HR stakeholders.

Required Skills and Qualifications:

Hands-on experience testing

ServiceNow HRSD

modules and workflows. Strong understanding of

HR Service Delivery

processes and data models. Experience testing

ServiceNow integrations

(REST/SOAP APIs, MID Server, LDAP, Workday, SAP, etc.). Proficiency in

ServiceNow scripting

(JavaScript, Glide API, Client Scripts, etc.). Familiarity with

ServiceNow Automated Test Framework (ATF)

. Experience using

Agile testing tools

(e.g., Jira, TestRail, Zephyr). Strong analytical, problem-solving, and communication skills. Ability to work in a collaborative, fast-paced environment.

Must

ServiceNow certifications such as: +

Certified System Administrator (CSA)

Experience testing

Scoped Applications

and

Flow Designer/IntegrationHub

. Working knowledge of

ITIL

or

HR best practices

. Exposure to

test automation tools

(e.g., ATF, Selenium, Postman for API testing).

Soft Skills:

Detail-oriented with a focus on quality and accuracy. Strong documentation and reporting skills. Ability to communicate effectively with both technical and non-technical stakeholders. Self-motivated with a proactive approach to problem-solving.

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here

.