Job Description

Job Summary:
We are seeking an experienced ServiceNow HRSD Developer responsible for designing, developing, and implementing solutions within the ServiceNow Human Resources Service Delivery (HRSD) module. The ideal candidate will have strong hands-on experience in configuring HR Case Management, Employee Center, Lifecycle Events, and Integrations, ensuring seamless user experiences and efficient HR operations.
Key Responsibilities:
Design, configure, and customize ServiceNow HRSD modules including HR Case Management, Employee Center, and Lifecycle Events.
Develop and implement HR workflows, catalog items, and service portals to enhance employee engagement and service delivery.
Integrate HRSD with third-party systems (e.g., Workday, SAP SuccessFactors, or Active Directory).
Collaborate with HR business stakeholders to gather requirements and translate them into technical solutions.
Maintain data integrity across HR tables and optimize system performance.
Ensure compliance with ITIL and HR best practices within ServiceNow.
Develop reports, dashboards, and performance analytics for HR metrics and SLAs.
Perform system administration, testing, troubleshooting, and documentation of configurations and updates.
Participate in ServiceNow upgrades and implement new HRSD features.
Requirements
Required Skills & Experience:
3-6 years of experience in ServiceNow development with a focus on HRSD implementation.
Strong knowledge of HR Case Management, Lifecycle Events, and Employee Center.
Hands-on experience with Flow Designer, IntegrationHub, and Scoped Applications.
Experience integrating with HRIS systems (Workday, SAP, Oracle, etc.).
Familiarity with ITSM and CMDB modules is an added advantage.
Understanding of ITIL processes and ServiceNow platform architecture.
Proficient in JavaScript, Glide scripting, UI Policies, and Business Rules.
ServiceNow Certified System Administrator (CSA) and HRSD Implementation Specialist certification preferred.

Skills Required