Job Description

JOB SUMMARY:

The Functional Solution Architect will lead the discovery and assessment of HR Service Delivery capabilities on the ServiceNow platform. The role is focused on understanding current HR pain points, evaluating HRSD feasibility, and building a compelling business case for HRSD adoption. This is a

non-development, functional advisory role

requiring strong HRSD domain expertise and stakeholder engagement skills.

JOB RESPONSIBILITIES:

Lead and facilitate HRSD discovery workshops with business and HR stakeholders Conduct stakeholder interviews to understand current-state HR processes and challenges Translate business requirements into HRSD-aligned use cases Assess feasibility of use cases within ServiceNow HRSD capabilities Advise on best-practice HRSD design and operating models Develop discovery documentation, including findings, recommendations, and assumptions Create and present executive-ready materials, including the HRSD business case and roadmap Collaborate with client teams to validate insights and recommendations Demonstrate strong functional understanding of ServiceNow HRSD capabilities, including but not limited to:



Employee Verification Contract Change requests New Hire HR requests Personal Data Updates Leave Requests Generic HR Case Management Basic HR dashboards and reporting Integration with SuccessFactors

JOB QUALIFICATIONS:

Strong functional experience with ServiceNow HR Service Delivery (HRSD) Proven experience leading discovery and advisory engagements Ability to translate HR business needs into platform-aligned solutions Experience building business cases and executive presentations ServiceNow HRSD Certification (good to have) Experience working with organizations already using ServiceNow for non-HR functions * Excellent stakeholder management and communication skills