Job Description

Job Summary: The ServiceNow AI Developer is responsible for designing,


developing, and deploying AI - driven capabilities on the ServiceNow


platform, including Now Assist, Predictive Intelligence, AI Search,


Virtual Agent, and integration with external LLMs or AI ecosyst ems.


The role focuses on building intelligent workflows, enhancing user


experiences with generative AI, implementing AI - based


automations, and enabling AI asset lifecycle functions. The


developer collaborates with architects, product owners, data


teams, an d platform engineers to deliver scalable AI solutions


aligned with enterprise standards and governance


Key Responsibilities: o Develop and configure AI - powered applications on the


ServiceNow platform using Now Assist, Generative AI,


Virtual Agent, and Predictive Intelligence.


Implement and maintain AI Search (semantic search),

embeddings, and relevance models.


Build conversational workflows and Virtual Agent topics

with intent detection and LLM - based responses.


Integrate ServiceNow with external AI ecosystems (e.g.

Google AI, AWS Bedrock, Azure OpenAI) using REST,


Integration Hub, or custom connectors.


Configure Prompt Management, AI Models, AI Systems, AI

Datasets, and AI Prompts within ServiceNow AI Asset


Management.


Implement AI - driven use cases such as incident

summarization, automated classification, assignment


predictions, and knowledge article generation.


Work with ServiceNow Predictive Intelligence to configure

classification models, similarity solutions, and clustering.


Develop reusable prompt templates, test outputs, tune AI

model behaviors, and ensure response quality.


Collaborate with IRM and Governance teams to implement

compliance and risk controls for AI workflows.


Conduct performance tuning, debugging, and monitoring of

AI features and integrations.


Provide documentation, technical specifications, and KT for

AI solutions and enhancements.


Follow upgrade - safe development standards and ensure

Required Skill o Strong hands - on experience with ServiceNow development


(Glide, Script Includes, Flow Designer, Business Rules).

About Virtusa

Teamwork, quality of life, professional and personal development: values that Virtusa is proud to embody. When you join us, you join a team of 27,000 people globally that cares about your growth -- one that seeks to provide you with exciting projects, opportunities and work with state of the art technologies throughout your career with us.


Great minds, great potential: it all comes together at Virtusa. We value collaboration and the team environment of our company, and seek to provide great minds with a dynamic place to nurture new ideas and foster excellence.


Virtusa was founded on principles of equal opportunity for all, and so does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.