Job Description

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Collaborate with stakeholders to understand business requirements and translate them into effective ServiceNow solutions Design develop and implement ServiceNow applications modules and integrations to meet organizational needs Provide expertise in the customization and configuration of ServiceNow ensuring optimal performance and user experience Lead and mentor developers fostering a collaborative and knowledge sharing environment within the team Stay current with industry s best practices and emerging trends in ServiceNow development latest version GenAI NowAssist capabilities etc recommending and implementing improvements as necessary Collaborate with cross functional teams to integrate ServiceNow with other enterprise systems ensuring seamless data flow and functionality Participate in the planning and execution of ServiceNow upgrades and enhancements Understanding of Proximus architectural build and provide solutions for customer needs Provide support to the developers and the team members Mentor groom the team to upskill themselves on the latest features in ServiceNow Offer developers team members constructive feedback to help them build the latest and in demand skills Support hiring activities by reviewing profiles and evaluating them Qualifications Proven experience as a ServiceNow SME Tech Lead with a minimum of 8 yrs in ServiceNow platform In depth knowledge of ServiceNow architecture design and best practices Proficiency in JavaScript HTML CSS Strong expertise in Integration REST and SOAP Knowledge of JSON and XML parsers ServiceNow implementation experience in CSM module Strong expertise in ServiceNow development tools including but not limited to Configurable workspace Workflow Editor Form Designer UI Builder and Service Portal ServiceNow certification s such as Certified Application Developer CAD or Certified Implementation Specialist CIS is highly desirable Excellent problem solving and analytical skills with keen attention to detail Effective communication skills and the ability to collaborate with both technical and non technical stakeholders

Key Responsibilities:

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Collaborate with stakeholders to understand business requirements and translate them into effective ServiceNow solutions Design develop and implement ServiceNow applications modules and integrations to meet organizational needs Provide expertise in the customization and configuration of ServiceNow ensuring optimal performance and user experience Lead and mentor developers fostering a collaborative and knowledge sharing environment within the team Stay current with industry s best practices and emerging trends in ServiceNow development latest version GenAI NowAssist capabilities etc recommending and implementing improvements as necessary Collaborate with cross functional teams to integrate ServiceNow with other enterprise systems ensuring seamless data flow and functionality Participate in the planning and execution of ServiceNow upgrades and enhancements Understanding of Proximus architectural build and provide solutions for customer needs Provide support to the developers and the team members Mentor groom the team to upskill themselves on the latest features in ServiceNow Offer developers team members constructive feedback to help them build the latest and in demand skills Support hiring activities by reviewing profiles and evaluating them Qualifications Proven experience as a ServiceNow SME Tech Lead with a minimum of 8 yrs in ServiceNow platform In depth knowledge of ServiceNow architecture design and best practices Proficiency in JavaScript HTML CSS Strong expertise in Integration REST and SOAP Knowledge of JSON and XML parsers ServiceNow implementation experience in CSM module Strong expertise in ServiceNow development tools including but not limited to Configurable workspace Workflow Editor Form Designer UI Builder and Service Portal ServiceNow certification s such as Certified Application Developer CAD or Certified Implementation Specialist CIS is highly desirable Excellent problem solving and analytical skills with keen attention to detail Effective communication skills and the ability to collaborate with both technical and non technical stakeholders

Technical Requirements:

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Service Now CSM Integration

Preferred Skills:

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Technology->GRC Automation->GRC Tool implementation & maintenance->Servicenow GRC,Technology->Infra_ToolAdministration-ITSM->ServiceNow,Technology->Infrastructure Security->IT Service Management->Servicenow