. The ideal candidate will design, build, integrate, and support scalable ServiceNow solutions while continuously learning new technologies as required by the project.
Must-Have Skills
---------------------
ServiceNow Development
Design, develop, and maintain custom ServiceNow applications and modules including:
ITSM, CSM, ITOM, SecOps
App Engine (custom applications)
Experience in development using
templates
and
Generative / Agentic AI
Mandatory experience with
ServiceNow Now Assist
and
App Engine flow development
Platform Configuration
Configure and manage ServiceNow modules:
ITSM, CSM, ITOM, SecOps, App Engine
Configure workflows, UI Policies, Business Rules, UI Actions, and other platform components
Scripting & Automation
Strong scripting skills using:
JavaScript (client-side and server-side)
Business Rules, Script Includes, UI Scripts
Experience with
OpenAI integrations
to automate processes
Integrations
Integrate ServiceNow with:
LDAP, Active Directory
Third-party applications
REST, SOAP, and other web service APIs
ITSM data sources and OpenAI integrations
Support & Maintenance
Provide ongoing support, troubleshooting, and maintenance of the ServiceNow platform
Ensure continuous service availability and stability
Security & Performance
Implement best practices for performance optimization and security
Ensure compliance with organizational security policies and standards
Upgrades & Patching
Assist with ServiceNow upgrades and patching
Ensure smooth deployments with minimal downtime
Documentation & Knowledge Transfer
Develop and maintain technical documentation for:
Custom applications
Workflows and integrations
Provide knowledge transfer to team members
Willingness to explore and quickly learn new technologies as required by the project
Good-to-Have Skills
-------------------------
Proficiency in
JavaScript, HTML, CSS
, and web technologies
Experience with:
ServiceNow Studio and App Engine development tools
Building and automating custom applications using App Engine
Knowledge of:
ServiceNow Discovery, Service Mapping, and CMDB
ServiceNow Performance Analytics, reports, and dashboards
Strong understanding of:
ServiceNow administration and platform setup
ITIL processes and their implementation in ServiceNow
Update Sets and version control management
Responsibilities
--------------------
Take ownership of assigned tasks and deliver them effectively
Demonstrate strong problem-solving and troubleshooting skills
Communicate clearly with both technical and non-technical stakeholders
Work independently while managing multiple tasks and priorities
Maintain high attention to detail and quality of deliverables
Mentor and guide junior consultants or developers when required
Prerequisites
-----------------
Qualification:
B.Tech (CS/IT) or MCA
Experience:
4-6 years of relevant ServiceNow experience in the IT software industry
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