Job Description

Job Summary

A ServiceNow Developer is responsible for designing, developing, and implementing solutions on the ServiceNow platform to meet business requirements. Here are the key responsibilities and skills required for this role:




Key Responsibilities:




Customizing ServiceNow Applications modifying the user interface, workflows, and functionalities to align with business needs


Developing and Implementing Solutions designing solution architecture, coding, testing, deploying, and providing documentation


Troubleshooting and Support Fixing bugs, providing technical support, and enhancing application performance


Integration and Automation integrating ServiceNow with other systems via APIs, web services, and automating processes using workflows and orchestrations


Collaboration and Communication working with cross-functional teams, stakeholders, and customers to understand requirements and deliver solutions




Required Skills:




Technical Proficiency Strong knowledge of ServiceNow platform, JavaScript, and web technologies like HTML, CSS, and XML


Problem-Solving Skills Ability to think critically, analyze problems, and develop effective solutions


Communication Skills Strong communication and interpersonal skills to convey ideas, understand requirements, and provide support


Project Management Skills Ability to plan work, manage time, meet deadlines, and deliver quality work


ServiceNow Certification Certification in ServiceNow Administration, Implementation, or Application Creation is a plus


ITIL Foundation Understanding of ITIL framework and best practices is desirable




Minimum 3-4 years*: Experience in ServiceNow development, configuration, and customization


Experience with ServiceNow modules like ITSM, ITOM, and ITAM, and development tools like Flow Designer and Studio IDE