Job Description

Ready to take your ServiceNow career to the next level?

ESP Global Services is seeking a skilled

ServiceNow Technical Consultant

with

3+ years of hands-on

development

experience

. The role involves designing, developing, and optimizing ServiceNow solutions across key modules while delivering scalable, high-quality, and automation-driven outcomes aligned with business needs.

Key Responsibilities

Design, develop, and customize ServiceNow solutions across

ITSM, CSM, FSM, and/or GRC

modules Build custom applications, tables, workflows, flows, UI policies, client/server scripts, and business rules Configure and manage core modules including

Incident, Problem, Change, Asset Management, and CMDB

Develop and maintain

Flow Designer

,

Integration Hub

, and workflow automations Create reusable

Script Includes

, APIs, and integrations using

REST/SOAP

Implement advanced data load, transform scripts, and conditional logic Ensure CMDB data modelling, relationships, and data integrity Support performance analytics, dashboards, and reporting Maintain technical documentation for configurations, customizations, and processes Identify and implement platform improvements to enhance efficiency and performance Bachelor's degree or MCA in

Computer Science, IT, or related field

3+ years of hands-on ServiceNow development experience

Strong expertise in at least one module:

ITSM, CSM, FSM, or GRC

Proficiency in

JavaScript, Glide API, Script Includes, Business Rules

Good to have experience with

Agent Workspace, CSM Workspace

, and

ServiceNow Mobile / FSM Mobile

Hands-on experience with

Transform Map

,

Flow Designer, Integration Hub

, and integrations Strong understanding of

CMDB architecture and data modelling

Experience in

MSP or multi-tenant environments

ServiceNow certifications such as

CSA

or

CIS (ITSM/CSM/FSM/GRC)

preferred.

Who Are We?

ESP Global Services has been providing customized 24/7 Global IT support solutions since 1992. Expertly managed by a dedicated service delivery team, we deliver day-to-day support via on-site engineers, responsive visiting engineers, and multi-lingual service desk coordination--managing thousands of tickets every day for more than 200 customers worldwide.



Our customer-centric, ITIL-aligned, and ISO-accredited approach makes us a trusted partner in fast-paced, evolving industries.



We are a global community of exceptional people working with one vision:

to exceed expectations and delight customers every time

.



ESP Global Services is proud to be an

equal opportunity employer

.

Immediate joiners in Pune preferred. Apply today and be part of our transformation journey!