Job Description

Company Description
Syngenta is one of the world's leading agriculture innovation company (Part of Syngenta Group) dedicated to improving global food security by enabling millions of farmers to make better use of available resources. Through world class science and innovative crop solutions, our 60,000 people in over 100 countries are working to transform how crops are grown. We are committed to rescuing land from degradation, enhancing biodiversity and revitalizing rural communities.
A diverse workforce and an inclusive workplace environment are enablers of our ambition to be the most collaborative and trusted team in agriculture. Our employees reflect the diversity of our customers, the markets where we operate and the communities which we serve. No matter what your position, you will have a vital role in safely feeding the world and taking care of our planet.
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We are seeking a talented and experienced ServiceNow Developer with hands-on CMDB expertise to join our team. The ServiceNow Developer will be responsible for designing, developing, and maintaining ServiceNow applications and workflows, with a particular emphasis on enhancing and optimizing our Configuration Management Database (CMDB). This role will focus on streamlining and automating business processes within our organization, leveraging CMDB capabilities to improve IT asset management, service mapping, and overall system reliability.
Responsibilities:

• Develop business applications, test scripts, and process workflows using scripts, Script Includes, UI Policies, UI Actions, Data Policies, Client Scripts, Business Rules, Web Services, Data imports, Record Producers, etc.

• Configure Email Notifications (Table/Event based)
• Implement system security setting by creating/modifying Access Control List (ACL)
• Configure Custom Application related fields, forms, lists, views, email notifications, user roles and access controls
• Work on Employee Center branding and customization as per customer's requirements

• Use Restful Web Services to communicate with different applications with hands on REST APIs as well as other integration
• Create Data Sources and Load the ServiceNow tables with different data formats

• Create/modify ServiceNow Reports and Configure Dashboard by adding them as report widgets and sharing the same with required audiences
• Implement and configure Service Catalog and Knowledge Management
• Fulfillment of access provisioning/revocation via catalog item request
• Implement SSO and directory integration solutions
• Configure/customize Agent chat for Employee Center
• Optimize application performance and scalability
• Track and monitory ServiceNow license usage as well as optimize the same
• Conduct peer reviews and maintain coding standards
• Ensure proper documentation of all customizations and integrations
• Monitor and improve system performance as well as conduct regular health checks & implement optimizations
• Evaluate enhancement requests and identify appropriate solutions
• Proactively identify CI classes, attributes, and relationship types that are required
• Perform CMDB data updates against requests. This can involve CI creation, modification and retirement
• Develop and maintain integrations to populate the CMDB
• Configure and maintain reports/dashboards (including CMDB health metrics & preferences configuration)
• Add new attributes to CI classes based on requirements
• Develop and monitor CI data health reports / dashboards and resolve any issues
• Investigate issues with ServiceNow discovery and working on resolving them
• Proactively identify and resolve CI data, metric, process, or functionality gaps in the CMDB
• Perform actions to improve CSDM alignment (E.g. data migration to correct classes as per CSDM)
• Perform CMDB data audits and Configure policies on CMDB data manager
• Manages the design, development, and implementation of process and / or CMDB enhancements
• Ensure that the CMDB effectively supports other ITSM processes such as Incident, Change, and Asset Management
• Validate CMDB functionality as part of ServiceNow platform upgrades and deployments

Qualifications

• Bachelor's degree in computer science, Information Technology, or a related field, or equivalent experience.
• Minimum of 5 plus years of hands-on experience in ServiceNow development and administration.

• Proficient in ServiceNow development, including scripting (JavaScript, Glide Record, ACLs), workflow design, and application development.
• Experience with ServiceNow integrations, web services, and data sources.
• Expertise with ITSM module; experience with several modules is an advantage.
• Familiarity with agile development methodologies and DevOps practices.
• Strong knowledge of ITSM, ITIL processes, and best practices
• Experience with Agile/Scrum methodologies
• ServiceNow Certified System Administrator (CSA) certification is required; additional certifications such as Certified Application Developer (CAD) and/or Certified Implementation Specialist in Discovery are highly preferred.
• Proficiency in SQL and database management systems.
• Strong problem-solving and analytical skills to identify and resolve complex technical issues.
• Excellent written and verbal communication skills to effectively collaborate with cross-functional teams and stakeholders.
• Meticulous attention to detail to ensure high-quality deliverables and adherence to best practices.

Additional Information
Note: Syngenta is an Equal Opportunity Employer and does not discriminate in recruitment, hiring, training, promotion or any other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, gender identity, marital or veteran status, disability, or any other legally protected status.
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