Job Description

Who we are

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VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.

As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.

We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.

#VOIS #BeUnrivalled #CreateTheFuture

About this Role

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We are seeking a skilled ServiceNow Developer to support the implementation, development, and maintenance of the ServiceNow platform. This role involves working closely with cross-functional teams to deliver high-quality solutions that align with business needs. The individual will be responsible for designing and customising ServiceNow applications, portals, and integrations, while ensuring platform stability and continuous improvement.

What you will do

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Develop and customise ServiceNow applications, modules, and workflows. Design and enhance ServiceNow Service Portals to ensure comprehensive feature coverage. Implement and manage complex third-party integrations using web services and plugins. Maintain and optimise CMDB and Asset Management processes. Facilitate Agile ceremonies including daily stand-ups and sprint planning. Collaborate with developers, administrators, and analysts to ensure seamless delivery. Ensure adherence to best practices, standards, and security protocols. Create and maintain technical documentation for compliance and future reference. Provide training and share knowledge on ATF scripting and testing methodologies. Stay updated with the latest ServiceNow developments and automation technologies.

Who you are

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Minimum 3 years of experience as a ServiceNow Developer or Administrator. Advanced expertise in ServiceNow integrations and Service Portal development. Strong understanding of software development lifecycle and Agile methodologies. Proficient in client and server-side scripting, including JavaScript. Familiarity with SCDL and workflow environments. Critical thinker with effective problem-solving abilities. Strong interpersonal and communication skills. Experience in leading teams is an advantage. ServiceNow CSA certification and Micro certification in Service Portal preferred.

Not a Perfect Fit?

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Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

What's in it for you

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Opportunity to work on cutting-edge ServiceNow implementations and integrations. Exposure to Agile practices and cross-functional collaboration. Platform to lead and contribute to continuous improvement initiatives. Chance to mentor and train peers in advanced testing and scripting practices.

What skills you will learn

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Advanced ServiceNow development and portal customisation. Integration techniques using web services and plugins. Agile project management and facilitation. CMDB and Asset Management best practices. Automation and testing frameworks within ServiceNow.

VOIS Equal Opportunity Employer Commitment

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Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

Join Us

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At Vodafone, we're working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

Alert

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#JDEnhancedByTARA

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